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All great , the location is ideal for the tranquility of not being in the same center but at the same time very close , the magnificent facilities and above all highlighted the gardens that it has around

The location of the hotel is excellent, you don't need to take a taxi from the airport, you can get there directly by bus, and it only costs 3 euros. The ancient city is just across the road from the hotel, and it’s easy to visit and eat.

I mostly enjoyed my two nights at this hotel. The staff was professional, the room was clean, and breakfast was a beautiful spread. The only thing I wish my ground floor room had was a little more privacy. I wanted to read in my room during one afternoon but the curtains made it too dark and the only other option was the black-out curtains. I wish there had been a sheer curtain option because when I left the doors with no curtain, the gardeners walked by and could see into my room. Not relaxing at all. I did like that the hotel was close enough to walk to the cathedral and the city center but was far enough away to not hear a lot of noise.

This is one difficult review to write as I always like to say as many positive things in my reviews. However, this has to be said if only for the hotel to improve their service and/or re-evaluate their culture. I was excited that this hotel was a Melia hotel because we've stayed in Melia hotels in Spain before and were very happy with our experience. Here is one beautiful, modern hotel that we looked forward to staying in especially after our Camino Walk. I checked in our group of 9 ahead of the others and was efficiently attended to by Pilar and Lourdes at the Front Desk. The hotel offered a lovely breakfast spread. That's where all the positives stop, I'm afraid. That night, we booked for a late dinner to celebrate my son's birthday and the end of a tiring Camino Walk. While seated at the long table in front of the bar, we were subjected to very rude treatment by the waitress named Marta. When one of our companions asked for an extra soup bowl, she said it was impossible. To give her the benefit of the doubt in case there was a misunderstanding in language differences, my friend asked our Spanish tour escort to ask the waitress for our bowl. The next thing we saw was our tour escort being rudely treated by the waitress speaking to our tour escort at the bar, telling him off. We understand some Spanish but what we saw from the body language and our tour escort backing away from the wait staff spoke volumes. He was being harassed by the wait staff. All we asked was for our tour escort to ask our waitress, Marta, in Spanish for an extra soup bowl. And we saw very aggressive behavior directed at our tour escort. She handed our tour escort a sauce dish, not a soup bowl, that's how offensive she was. When he told Marta that he wanted to deal with another waiter Christian (the other wait staff who was also there with Marta) told him, pointing at Marta, ”she's the boss”. Where was customer care in this scenario? If Marta refused to attend to our needs, why couldn't Christian attend to us? Two of us went up to the bar to talk to Marta and Christian when we saw what was going on. When I asked her what her problem was, Marta glared at me and said she didn't speak Spanish and went away. I took out my phone and typed on Google Translate: ”Be kind. You are in Customer Service. Where is your manager?” I showed it to Christian since Marta refused to deal with us. A bit later, Pilar from Front Desk came and talked to my friend and me. We told her that we didn't want trouble but that this massive, massive failure in customer service must be addressed. Pilar was very defensive of the wait staff but she did listen when we insisted. When we asked for a manager, or the Officer-In-Charge, we were told that there was no manager on hand. All the staff, all, covered for one another. It made us wonder about the culture of the company. To make things worst, 2 of our orders were not served and we were charged for the orders. It is a good

Two night stay at the end of our Camino. Perfect location in the center of old Santiago, mere steps from the cathedral. Lots of history in this is a restored old monastery and it retains its feeling of the austere life of the monks. Beds are not the most comfortable and the rooms have little if any modern additions (no tv in ours for example) It’s a very large property and hallways feel more like a hospital than a hotel, but this adds to the experience. Breakfast was barely ok. You’re not allowed to bring food out of the cafeteria (?). We are out so we did not get a chance to try the dining room. Service was very good.

Love this hotel as it is modern and clean but has all the things you need for a holiday. Great staff and a very good breakfast buffet. Hotel is large and clean. The rooms are fine and well priced and clean. Staff will sort you out with items you may need. Hotel has safes in each room and 24 hour porter. I like the gardens in summer. Staff are friendly and helpful. Good location for walking to city centre.

I had an injury just prior to checking into this hotel. the front desk staff were helpful in the extreme to help me change my room to a more convenient one, find food during siesta time, and they even helped me get a Covid test in my room which was required in order to get on my flight the next day. the room was super comfortable and quiet, the breakfast was fantastic and again, the staff was excellent- friendly, caring, competent and anticipated my needs. thank you!

Chose this hotel as its away from the centre and the noise. The hotel is a 4 star, and an international feel to it. There is a parking just outside. A nice swimming pool in the sun and a good spa. The room is very big and the beds humongous. Good size wardrobes, mini fridge, big bathroom with no amenities. It needs a refurbishment but we found it good value for money. Good breakfast buffet

This review would have been a 4 except for a few drawbacks. First the positives: great location close to the cathedral, restaurants etc; clean comfortable room and a spotlessly clean bathroom; a seating area on the balcony which is enclosed and looks out on a lovely square. However……. The large opaque glass wall of the bathroom is daft. At night, if you turn on the bathroom light, the bedroom lights up brightly too. While the receptionist was efficient, I’m afraid that friendliness - on arrival or departure - did not feature. The downside of the view and the balcony was that the room looked onto the street. There is no soundproofing to the street, even with the windows and shutters closed. There was shouting on the street, intermittently but frequently, until the wee small hours of Sunday morning. All quiet the previous and subsequent night.