Guest User
September 19, 2021
At first sight, everything looked amazing. The hotel itself is beautiful and well maintained. The pool area very relaxing. We went on a three night retreat, and added one extra night the day before the retreat started, just to relax. However, the sleeping quality turned out to be the worst. The automatic blinds was set to automatically go up at 2 am. When I complained, noone could do anything about it. On the third night, someone took the manual and got it done. But, then we already had two nights of waking up, and not being able to go back to sleep. Also, the Airconditioner was broken, and the room was humid and hot. Too warm to sleep… I also mentioned this, but they could not fix it since the handyman was busy elsewhere. At check-out I asked for a compensation since we had lost sleep for four nights. The receptonist could not make desiscions and asked to mail the hotel manager. The hotel manager after 5 days replied that sorry, she could not compensate on our stay but could probably do a special deal if I wanted to return in the future…? I asked if she was serious, since we paid a great deal for 4nights and dinners (that were also really untasty). She replied that she was unable to refund anything but I was Welcome back again, at a special deal. Again. I have stayed in many hotels over the world, mostly four and five star, and I am a frequent traveller. I have never been met with this ignorance before. It is common sense that if something is broken or doesnt meet standards, you should not have to pay for (all of) it. A compensation would have been so easy to do.