Anonymous User
December 20, 2022
As a four-star hotel in the town, its hardware conditions are a few blocks behind other hotels in the town, but what! ! ! ! The service level has dropped again. I am very dissatisfied. First of all, the service staff are very unprofessional. They only like to look at their mobile phones. They do not sincerely receive customers at all. What is sincere reception, that is, solving customers' problems and doubts as much as possible. They are afraid of customers. Create some problems for them and still look at you the same way. Then, this hotel where I stayed asked me to pay for a bottle of mineral water. During the epidemic, I can use discretion and be humane. They are originally encouraged to drink more water! ! The service spirit is somewhat lacking! Thirdly, shouldn’t all public places be provided with disinfectant during the epidemic? I wanted to borrow it today, but I refused decisively and couldn’t! It was a bit depressing to live there! I hope the leaders will put more effort into employee training. After all, it has four stars.
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