Cristal Blu

I was ROBBED at Cristal Blu! I stayed at Cristal Blu for 3 weeks, the bedroom was nice, it was well equipped, but the Wi-Fi was just horrible!! I couldn’t use it on the bed, and end up buying extra 5G myself. What’s worse, unfortunately when I left I forgot 3 pieces of clothing. At the time I realized this, and went back to the hotel, my clothes were ‘missing’ and just one ‘appeared’ on the room - said the cleaning lady -, when I know they were all together. I’m 100% sure I was robbed, which made my stay very unpleasant at the end. Not professional at all!!

Very basic apartment with poor service and loads of hidden charges on arrival. We have just returned from 11 days family holiday in Cristal Blu. The only positive thing was the central location of the apartment and big choice of bars and restaurants nearby. The pool area was nice, quiet and well maintained. Our check in experience was not the best. We arrived before the reception check in time of 17:00, there were no staff so we called the emergency number to ask if was possible to at least be let in through the main door but we were abruptly told 'No, reception opens at 17:00' so were left there with all our luggage, pram, our toddler and older kids on the street. We had to disturb one of the residents relaxing by the pool to ask if they could open the main door for us so we could at least not be left stranded in the street. When we checked in, we were welcomed with a number of additional charges, which were not mentioned on lastminute.com when booking the accommodation. We had to pay an additional 356EUR for electricity, water, final cleaning, residence tax and cot bed - these extra charges seriously inflated the cost of our accommodation and was totally unexpected. We then had to pay a further 200EUR as a 'damage deposit' which would be refunded if no damage was found. We then had to pay 10EUR per 1 set of towels - we needed 3 sets. I have not came across this type of charges anywhere else, except the residence/city tax. It has put a really horrible spin on our stay and it felt like a rip off. The kitchen is very basically equipped... it has couple of pans, some cutlery and dishes, but no microwave or toaster and if you are using kettle there is no plug in the kitchen for it, we had to plug it into a wall socket in the living room section easily within reach of our toddler. Watching tv at the same time as using the kettle caused the electricity to go off in the whole apartment, this is a known issue because we were told during check in how to reset it... thanks for the info, but not helpful when trying to make breakfast early in the morning. There is a shared washing machine, but it can be difficult to get a turn - we had to use the laundry place at the bottom of the street a number of times. Stay away from Cristal Blu!