Hotel Mercury by Alegria

Hotel is far from a 4 star !!! I stayed here with my sons, food is vile the selection is rubbish, the pool is disgusting and the small pool was actually green when I visited! Staff barely speak English, they don’t fix water leaking from a light bulb just turn the light off and put a towel down? Sun loungers were more or less all faulty. Kids entertainment was always shut! And they only seem to play Spanish games as entertainment at night time. Id never return to this hotel even if it was free of charge !!

it is vile basically its old tired and the foods crap, to noisy when people book in at 3am , i wished i had read the reviews before i booked , we arrived on the monday and i wanted to come home the next day , i just think we got what we paid for ,never again

We arrived early this morning and I can only say the fear that came through me with my daughter by my side as we walked up to this apparent 4 star hotel!!! Walking in just made my fear worse as we made our way to reception with two male night porter who looked like they had come from a sketch at faulty towers! They were far from welcoming! We were given our room and entered the loft which had a half eaten pot noodle still in it, and a smashed window. Optimistic as I am I thought this place can’t get any worse…. No hold on we entered our 1970 prison cell!! The rooms are VILE decor wise there has been no updating this room or its furniture I assume since the day it originally opened!! The rooms are filthy and disgusting as your see from photos and the pleasure of someone’s eyelashes on the floor!! The beds are so hard you may as well get your kip the next day on the sun beds as you won’t get much on these! The bathroom is so disgusting I burst into tears!! THIS IS FAR FROM A 4 STAR HOTEL YOUR NOT EVEN A 2 STAR! Also the wifi code doesn’t work! I feel cheated out my hard earned money which I wanted a relaxing, enjoyable 4STAR HOTEL stay with my child instead! We have been to many 3/4 star hotels during the years and I am just in shock over this hotel!! I will be fighting for my money back!! I obviously went to reception to complain and asked for a better room to be told I had one of the best already I dread to think what the others are like here! I have reached out to the hotel straight away and the travel company LOVEHOLIDAYS ( I wouldn’t book through them again either) and no one is will to assist with helping. Honestly I cannot stress enough to anyone reading don’t book here!!!

Week away with the other half. Full board not big on alcohol did us just fine. Rooms: The rooms on first impression was just your basic bedroom toilet room, needs a good makeover overall it's clean and tidy every day by the cleaners when you wanted them to if not the do not disturb sign out for them. Like I said needs a good makeover but then what I say it's only a bed and you don't spend your time on holiday in a room. Reception area: The area is pretty modern and clean all round, it's nice walking up the stairs from the entrance, find that the night reception staff are a little slow and don't really want to interact with you, blame them for working nights 😅 I find the day staff receptionist helpful. Pool: Pool area was ok-ish a little dirty here and there most of the sunbed don't recline due to half/most of them being broken, plenty of people around and kids enjoying themselves in the sun. Dinner hall: Dinner hall was pretty clean and tidy each time going down there for something to eat, to be honest there was plenty to pick from something different each day apart from breakfast that was pretty much the same each morning, but the food was good, but I know people complaining about the food probably lived off chips, loads of Spanish related food of course, so can't really complain about it trying something new like me. Day to day: Hotel was in a great location across the road was the beach 5 minute walk. Plenty of shops little restaurant around for food and drinks, daily market on the door step Sunday and Tuesday, Train station just outside the hotel into Barcelona location was great. Overall it isn't a 4* hotel more pushing a 3* Apart from the reviews it wasn't a bad hotel I've had worse I've had a lot better. Make the most of it and enjoy the little things. Thank you all that reads this and Hotel Mercury.

Hotel gets a lot of poor reviews but for the price it is ok. The beds are the most uncomfortable ever and the food is bad. But everything else is fine. The staff were fine with us, the pool is nice, the location is excellent literally next to the train station. It is a quiet resort, thats what you are booking and thats what you get. We enjoyed it.