Hacienda Santa Rosa de Lima

This is an amazing place with a very special and relazed atmosphere. The staff is the most friendly staff and best food we have experienced for our entré five weeks of travel. The hacienda offers different achtivities, which We unfortunately didn't have time to explore because We arrived late and only had planned for two days. One idea for improvement could be if the achtivities was listed on a board at the reception. We had two boys with us, which the staff was very attentive to.

This place is a jewel. I'm never sure why there aren't more guests but having the staff working almost for yourself alone is part of the charm. My pro tip is that the main swimming pool is too cold in winter, but if you ask where the other pool is (hidden behind the super cool hidden smoke stack) there's another behind four of the rooms that they'll let you use and the water is much warmer there.

This is the third Hacienda we've stayed at and for a variety of reasons our least favorite and one which we cannot recommend. The setting and physical property is nice and similar to the other properties. If you're expecting luxury at any of these properties you will be disappointed. If, however, you're expectations are of rustic accommodations with lots of character and friendly if unpolished service you may be happy. One thing which dampened our experience specifically at Santa Rosa was the lack of information on room types and layouts: we booked a Maya Villa with two bedrooms which is really a triple bedroom with no sitting area and a sub-par bathroom. Really only bookable if you have small children and need 3 beds in the same room. Also room looks nothing like the picture on the Marriott website which shows a Mayan Casita with a swinging bed. We booked another room so we'd be more comfortable. Alao, please note that as a family group we had 6 rooms, and the Mayan Villa was the only disappointing one in terms of amenities and layout. Hopefully thisll help someone trying to book in the future. The real reason we will never return and cannot recommend is because one of the nights they made us sleep in a room next to a party. Apparently they know they're neighbor likes to play loud music into the next day (4:30am) and we were not able to sleep at all. Staff seemed disinterested. Would not come back . If you decide to come, bring earplugs for all rooms and stay away from room 4.

1st impressions: the view of the main house upon arrival is spectacular. Service from staff is very good. This place is good to relax for a day or 2. I think there might be some excursions to do off property, but I'm not sure. I was only there for a night. Stay here for the experience.

This tastefully renovated Hacienda is on my list of favourite hotels after our recent stay. It is remote which encouraged us to explore a less touristy area of the Yucatán. Our room was huge and extremely comfortable with the best bed ever and top quality bed linen and towels. I loved the original features which were well maintained and really added to the atmosphere. The rooms were impeccably clean with fly screens on all windows so we had no insects in our room. There were insects outside, as you would expect in the jungle, but far fewer than at our inner city Australian residence. I thoroughly enjoyed my late afternoon swim in the unique pool and could imagine languishing in the shaded area during the midday heat if we weren’t too busy exploring. The food and beverages were delicious and the service was friendly and faultless.

This is by far one of the best hotels I have ever stayed. from beginning to the end, at our arrival Hector came to greet us when we arrived he also took our luggage to the room. The front desk supervisor Israel and the manager Regina helped us during the check in process. they were both so kind, they check in process was very smooth.. I have told them I was celebrating my first wedding anniversary that night and my birthday the following day, they surprised us with a beautiful and romantic decoration for our dinner , my wife and I were so happy I can't thank them enough for all the did for us, every night we had this beautiful handwritten notes from the HK team and the manager. thank you Kimberly she also helped us with our requests during our stay. Wilber, Alexis and Fidel were also great at the restaurant, you can tell they love what they do. They were always smiling and happy to see us every day. I have read some reviews about people complaining about the rooms, please just consider you are going in the middle of the "SELVA MAYA" you are visiting a historic hacienda, yes you will see bugs and you might see guest that are laud, it's funny to see comments like " they made us " like the hotel is doing it on purpose. enjoy the experience :) Thank you to all the staff! I hope I can go back one day, I had an amazing experience, thank you for your incredible hospitality!