Oceana Santa Monica, LXR Hotels & Resorts

What a beautiful hotel and location! Couldn’t recommend more. Lenny our bell captain was so welcoming, friendly, and professional. 10 out of 10! The staff was so attentive and the food was great. The pool was beautiful and the view from our room was incredible.

Oceana Santa Monica has been a true lifesaver for us. We've lived in Pacific Palisades for almost 30 years and when our house burned down in the Palisades Fire this past January, the Oceana in nearby Santa Monica truly became our home away from home. We have now sought refuge there 6 different times since the fire and every time we come the staff has welcomed us with open arms. The valet guys: Lenny, Napo, Daniel, Devan, David, and Nestor have all been incredibly kind and wonderful to us. They greet us by name now and make us feel like family. And Akeem at the front desk, along with Peter, Rebecca, Kazai, Erick Josh, Attia, Brendan and Celine have also gone above and beyond to make us feel welcome and make sure our stay has been comfortable in every way. And Kevin in the sales department, has also been so great to work with. As for the hotel room, we stay in the Lanai suite and it's so spacious and beautifully decorated. The living room is hip, bright and happy and feels like a glam apartment. The bathroom tile is gorgeous and I hope to model a new bathroom after it--when we finally find a house to live in! But my favorite part of the room may be the bed, pillows, and bedding, which I have to say are the most luxurious sheets I've ever slept on. So much so that I asked for the brand name so I can buy them myself. The food at the hotel is delicious, and they have just redone the restaurant which is stunning and about to reopen, though you can also eat outside by the pool or order room service. Rooms with views of the ocean are also available and the location is perfectly located across from Palisades Park and within walking distance of all the shops and restaurants in downtown Santa Monica. While losing our home in a fire has been so traumatic, we have found a silver lining in discovering the magical Oceana in our own backyard, and we're counting the minutes until we can return! Thanks so much for giving us something to look forward to!

I had a lot of five star experiences while staying at Oceana. BEST EXPERIENCE Lenny P Your stay starts with the front line of the BELLMAN and Valets The bell captain Lenny P is the most amazing man and lovely to work with, and he should be running this hotel, his attention to detail and his concern for the clients is genuine BEST EMPLOYEE Devin Daily we worked with Devin, every day of our stay to handle parking, our car moving around ,our luggage around , making sure we got everything that we requested to enhance our stay and things that were needed in the rooms to be corrected or attended to, Devon was spot on and absolutely delightful to talk with. He is American and English, and he has a lovely accent. Devin is the type of young man who will go very far in the LUXURY service industry, and in five star ++++ environments I hope that Devin receives recognition and rewards along the way The waiter staff for the morning meals on the patio by the pool were absolutely divine and lovely. Francisco and Yara attended to my every need and talked with me about the food and what they could do in addition to what’s already been done. On our arrival night we ate in the conference room dining room, pop up environment and had to call on the phone to find someone to help us and did not have the same kind of waiter staff that we found with the morning staff The nighttime staff was not five star. ALL The food was delicious. my favorite was the steak and eggs in the morning. I don’t know where they’re getting those eggs, but I’ve never had an over easy egg that tasted as good as that. The steak was cooked rare as I requested and was tender not requiring a steak knife. The kitchen and main dining room for the restaurant are under a huge renovation and you will be VERY disappointed if you eat inside in the conference room that they located the inside tables for all day dining. The fancy pictures you see on the website don’t exist for that dining room anymore. The daily housekeeping did a fabulous job and checked in with us to see if we had anything else that they could do to additionally help us EVERYTHING IS SPARKLING CLEAN, ALL THE TIME including the pool patio and pool furnishings When we requested to have the couch bed opened up and made up they efficiently did all of this very easily and very quickly and we’re happy to help , no matter what time of night it was Depending on the style of room that you are assigned, the bathroom could be next to the front door and the bedroom could be a five minute walk away, well it seems like five minutes when it’s 2 o’clock in the morning and you have to walk to the front door of the suite to use the restroom . The closet was also exceptionally small Our air conditioner failed and we were assigned a different room and in new suite, the bathroom was right next to the master bedroom as it should be The original room also had three different areas where the carpet was worn and dirty . This pro

Wow, this hotel is simply amazing. The staff was so nice, The location is unbelievable, the pool was luxurious and enough can not be said about the room. Spacious and no detail was over looked. The patterns on the walls and carpet were awesome and the tile work was masterful! Special shoutout to Akeem and all the staff.