Google review summary 3.4 Fair 449 reviews Rooms 2.3 Location 4.4 Service 3.2 What guests are saying ””Good place and nice atmosphere but a bit overpriced for the small portions.”” ”Good price for the area, definitely dated, and good service.” ”Found insects within the bed sheets, staff dont help with much.” More Families 3.3 Couples 3.5 Solo 3.4 Business 2.8 Priceline 6/10 · 13 reviews Trip.com 4.1/5 · 30 reviews Reviews Search reviews People often mention Marilyn Arroyo 1/5 a minute ago on Google WORST SERVICE EXPERIENCE. I would not recommend Hotel Carmel. I am frustrated with this place because I wanted to like Hotel Carmel, it's quaint and had character but the customer service was the worst I've received, hope to never experience again. I paid third party, arrived May 14-15 and took a loong time to check in, which is fine, I wasn't in a rush, but it was strange that I had to fill everything once more, provide my card and ID (standard). Once in the room, concierge came up and told me he had to swiped my card and charge me since he had not (despite having paid third party which had already been reiterated and confirmed downstairs). Figured it was for deposit. Wrong, charged for much more than I had already paid for the night, which was substantial. Then went downstairs and showed the transaction, another concierge assisted, reversed the transaction but took a looong time, guys I'm not kidding you, and I am patient. Told me the valet for $38 (it said $25 valet on my email receipt with the 3rd party but oh well) and resort fee will be waived once I check out. The next morning I mention it to the lady and she was oblivious, said it was already charged, she wasn't aware and I would need to speak to the the concierge, manager that night. I asked for a written email since I didn't want to go through the hassle a third time when I called, she did not want to, although it's a standard method of documentation amongst customer and company. Between the lack of communication, professionalism, training, documentation, process, it's a zero star.
Very Good
124 Reviews