Best Western Plus Santa Marta Hotel

The hotel is good, the breakfast is acceptable, except that when I arrived I left my bags in safekeeping and they couldn't find them, I had to go in to look for them myself, the pool service says from 9 am to 9 pm which is not true until 7 pm. Regarding the restaurant, I used it for dinner, what I chose for dinner was too salty, the cleaning people knock on the door at 9 am insistently until I tell them I will return later, she answered me rudely that she had to clean when I had a reservation for 3 consecutive nights, and they did not change the sheets or clean the floor or the furniture in the room during my stay. The light went out on the second day of my stay, as well as the water for a while, the wifi is very bad and low quality for the price of this hotel. The beds are comfortable, the room is as is, the same as the towels are rough, some look gray instead of white, the toilet paper they use is very low quality, they do not have facial tissues only a small bag that they leave in the bathroom, I had to request it later because they did not do it the second day, I left the cleaning banner afterwards and they did not come, I had to request it at reception better with a schedule. And the last time I stayed longer while they made the bed, they just shook it with their hand and removed the sheets, the towels that I put on the floor as requested for change, they did not change them and left the same towels.