Hotel Sansiraka

Hotel Sansiraka Reviews

Hotel Sansiraka

Cra. 4 #15-65, Gaira, Santa Marta, ColombiaView Hotel Details
Hotel Sansiraka
Hotel SansirakaHotel SansirakaHotel Sansiraka
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Hotel Sansiraka Guest Reviews

3.8/5
13 review
Verified reviews
Location3.8
Amenities3.8
Service3.8
Cleanliness3.8
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All Reviews(13)
Positive reviews(8)
Reviews with photos/video(1)
Negative reviews(5)
John
Stayed in Jul 2023
Other
4.0/5
Very Good
Posted on Jul 4, 2023
Close to the beach, good price, with a helpful staff. Did not have hot water in the shower.
Charles
Stayed in Apr 2023
Other
3.0/5
Posted on Apr 11, 2023
The good: very nice pool. Good location for walking in Rodadero area. Free parking. Internet was stable. Bed was very firm. Housekeeping was on point. Resource for tours in the lobby was very helpful. The not so good: big problem with ants in the bathroom sink… all over the place. Could not get hot water in the shower. Older property that needs updating. Room overlooking the pool is nice but noisy. Conclusion: hotel more suitable for locals. But you can walk to beach or restaurants and mall in about 15 minutes.
Gary
Stayed in May 2022
Other
3.0/5
Posted on May 14, 2022
We got there around 10:00am since our flight was just before that. They didn't let us check in but the did allow is to leave our bags there until it was time to check in. Breakfast: The closed early for some reason. I saw some of the things at the buffet that I wanted but they started putting it all away 40 minutes before they were supposed to. Not sure why. The breakfast we were given was OK though. Room: First off it was advertised as a "balcony" room. There really is no balcony. Its just a hallway that you can see the courtyard area. There is only 2 power outlets in this room. One is under the TV and the other is not accessible unless you move the main bed away from the wall. Bathroom: No hot water. NONE. Enjoy a cold shower :) The toilet paper dispenser is BEHIND the toilet. And it won't dispense toilet paper unless you pull it in a certain diagonal direction. So if you are sitting on the toilet you need to be a flexible Yoga master to get toilet paper. Or hope you don't have to go that bad and unroll it before you sit on the toilet. But even then its still tricky.
Guest User
Stayed in Jan 2022
Couples
0 review
3.0/5
Posted on Jan 29, 2022
Much to improve. I stayed 5 nights. Comfortable room but very very small bathroom. A lot of clarity for those who find it difficult to sleep like this. Room cleaning needs to be improved. The bathroom was moldy at all times. Towels are not changed daily. The food has no variety. repetitive. The pool is 1.30m deep but there are no stairs. Very uncomfortable parking for many. Zero biosecurity. Guests without a mask do not ask for a vaccination card. The hotel has a lot to improve. The good, attention of the restaurant staff. Location close to the south pier. Recommended tour of the bays, aquarium and Inca Inca beach. Ask for snapper, sierra or red mojarra.
Original TextTranslated by Google
Response from Property: Dear Dieter A, Thank you very much for taking the time to share your experience during your last stay with us. We regret not having met your expectations and thank you for accepting our apologies. We have taken note of every detail that you mention to us to take the pertinent corrective measures and provide feedback to our team on each of the issues that you indicate to us. Thank you for highlighting the staff of our restaurant and our location, in a quiet area of ​​Rodadero. We offer all the tours you mention directly at our hotel, so we appreciate your recommendation. We hope you can visit us again soon and get a better impression of our hotel. Always be welcome. Sincerely, Operations Manager Hotel Sansiraka The Caribbean in your hands
Guest User
Stayed in Oct 2021
Couples
0 review
1.0/5
Posted on Oct 15, 2021
The food is lousy, pure carbohydrates, no vegetables, much less fruit, I got sick again because of the worst diet I've ever had in my life. The food has no variety and the noise from the music from the bar is extremely loud, in addition the room has no ventilation, if air but not a miserable window, there was a water leak in the toilet and the bathroom was flooding. I do not recommend this hotel at all.
Original TextTranslated by Google
Response from Property: Dear danamanuelag, First of all, receive a cordial greeting from the entire team at Hotel Sansiraka. Your comments are of great importance for the permanent improvement of our service, which is why we want to thank you for taking the time to evaluate your stay at our hotel. We are very sorry that we did not meet your expectations and read that you did not enjoy the food in our restaurant or our facilities. For this reason we want to offer you our most sincere apologies. Thanks to your observation, we are taking the necessary measures to correct and improve the processes to offer a better service. We hope you can visit us in the near future so that you can check these improvements. Sincerely, Operations Manager Hotel Sansiraka The Caribbean in your hands
Guest User
Stayed in Apr 2024
Other
0 review
5.0/5
Outstanding
Posted on Apr 10, 2024
El servicio es el mejor, el sitio está muy bien ubicado, está cerca al mar. La habitación limpia y muy cómoda. Las zonas comunes están cuidadas y limpias. La piscina es espectacular, tiene un jacuzzi en donde me pude relajar. Los desayunos son muy ricos. Lo recomiendo!
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Patrylopez91
Stayed in Feb 2024
Family
5.0/5
Outstanding
Posted on Feb 2, 2024
La mayoria de las habitaciones estan renovadas, la verdad quedaron muy bonitas, como siempre el esmero en la atencion por parte del personal es lo que resalta, esta vez nos recibio Milton y su carisma se contagia, solo me quedan palabras de agracecimiento y espero en mis proximas vacaciones visitarlos de nuevo.
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L8003RFpablog
Stayed in Jan 2024
Family
2.0/5
Posted on Jan 1, 2024
Habitaciones pequeñas, poco comodidad, no muebles, propiedad en condiciones deterioradas, estaba limpio si, pero las áreas comunes requieren mantenimiento. Hay q decir q el personal es amable y tratan de compensar lo anteriormente mencionado
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Pablo
Stayed in Jan 2024
Family
1.0/5
Posted on Jan 1, 2024
La verdad la propiedad le falta mejirar su infraestructura, me sali el dia del check in y me cambie de hotel, el personal y el gerente son excelentes personas pero la propiedad, sus instalaciones necesitan una buena remodelacion
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TOROMU
Stayed in Nov 2023
Other
2.0/5
Posted on Nov 30, 2023
Muy ruidoso, mucha bulla en las mañanas. La comida muy regular. De verdad que hace falta mejorar el menú. En los baños no ofrecen productos de aseo personal solo un pequeño jabón y el primer día, de resto no. La limpieza muy mala. La atención es genial, muy buen servicio y el personal es muy amable.
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Guest User
Stayed in Feb 2023
Family
0 review
3.0/5
Posted on Feb 27, 2023
El hotel requiere urgente remodelarse aunque ya lo inicio. Deben mejorar la fumigacion y el servicio en recepcion. Los desayunos viajeros los deben mejorar. Su Gerente fue accesible y atendio los requerimientos. El personal debe capacitarse mas en atencion al huesped.
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6/7
Eydis
Stayed in Dec 2021
Family
1.0/5
Posted on Dec 14, 2021
Horrible,sucio el servicio al cliente es malo,fue una experiencia terrible 😞 la recepcionista 💁‍♀️ no tiene educación….. HORRIBLE 😤
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Margarita
Stayed in Aug 2021
Family
4.0/5
Very Good
Posted on Aug 23, 2021
LA gente muy amable, las instalaciones buenas. lo unico que no me gusto fue que esta ubicada en una avenida principal muy dicificil para cruzar. Los coctailes en el bar no estaban muy buenos.
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