Ignore the bad reviews!!! We were very apprehensive at the start of our holiday but it couldn’t have turned out any better. It is well worth upgrading to VIP at this hotel for the 5* experience. The restaurants, food, and service we’re all 5* standard across this hotel, TUI Blue, and Dunas, (with the upgrade) and for what you pay (€50 per night extra) you get SO much for your money! I think we would have struggled eating in the all inclusive every night, but there are the options of booking in at the other restaurants. The breakfast service is also improved with the VIP upgrade. The VIP experience also included a 30 minute trea**ent at the spa which we felt was an added bonus! The lunchtime menu at the Level bar was lovely, and worth the level upgrade if you don’t fancy the VIP. The hotel staff were attentive and a shoutout to the VIP experience Concierge who were able to get us a swim up room upgrade, (due to our original upgrade room becoming unavailable when we went down to reception with our luggage to change!) The town is within walking distance (approx 1 hour), and a free shuttle bus leaves the hotel at 11am every morning. Don’t buy into the TUI trips / excursions, you can find these cheaper in the town. At the end of the day you get what you pay for, and we thoroughly enjoyed our holiday! We will definitely be back.