Melia Dunas Beach Resort & Spa

Service Quality: Guests frequently praise the friendly and polite staff, which contributes to a welcoming atmosphere. Despite some service challenges noted, the staff's pleasant demeanor is a highlight for many visitors.(based on 1 review)

Where do I start? Holiday from hell... The website online was very deceiving. All inclusive 5 star hotel - no, not at all. More like a 2 star at best. The island believes in 'No Stress' yes this is true for them but it was very stressful for us. In our group we had 4 strict vegetarians (that ate eggs) but the restaurants including the buffet did not cater for us. Throughout our stay, we had to eat chips and pizza everyday for every meal. What made matters worst was they have a so called booking system for their a la carte restaurants, but you can never find a booking online... When we managed to get a booking for the restaurants and asked if some of the main courses could exclude the meat option and just have the standard vegetables, we were told no. One of the restaurants Rancho, had a vegetarian taco starter and when we asked to order 2 per person, as each dish only had ONE taco, we were told no, this can't be done. There was no apology or alternative offered except a chuckle from the waitress 'oh you're vegetarian, hahaha'.. DISAPPOINTING! The website and ******* both state an indian cuisine restaurant, Sahel (which you'd assume can cater for vegetarians as this cuisine is mainly vegetarian) but when we arrived, this restaurant did not exist - how shambolic! It was a meat restaurant of African cuisine. The staff are not helpful at all, they act like it's a chore to speak to you. The hotel is infested with mosquitos and we were bitten alive by them - be warned.

This is not a 5* hotel. It is very obvious that the hotel does not maintain a large proprotion of their facilities. I had to change rooms 3 times due to a balcony door that would not shut, no working phones in the room (which meant having to walk back and forth to reception in a massive resort) and general uncleanliness of the rooms (mold in the bathroom, and walls stained with squashed insects by previous guests). I also complained about my air conditioning blowing hit air which took more than 24hours to fix. The food options were very poor and some food items I was served were inedible. The poor service also extends to the staff, though some are polite on approach, they are very indifferent and issues are not sorted in a timely way. I would not stay here again. My stay was so poor I checked out early to stay in a different hotel.