Best Western Regina Elena

Best Western Regina Elena Reviews

Best Western Regina Elena

Lungomare, Via Milite Ignoto, 44, Santa Margherita Ligure, Liguria, 16038, ItalyView Hotel Details
Best Western Regina Elena
Best Western Regina ElenaBest Western Regina ElenaBest Western Regina Elena
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Best Western Regina Elena Guest Reviews

4.3/5
Very Good
51 review
Verified reviews
Location4.3
Amenities4.3
Service4.1
Cleanliness4.3
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All reviews(51)
Positive reviews(46)
Reviews with photos/video(9)
Loved the view(5)
Negative reviews(5)
Guest User
Garden View double Room with Balcony
Stayed in يونيو 2023
Couples
1 review
4.7/5
Amazing
Posted on 7 يونيو 2023
Our room was very comfortable and the 4th floor location was great! The room was listed as a garden view, but from our lovely terrace, we definitely had partial ocean view! We loved having a terrace complete with a table, 2 chairs, two lounge chairs and a remote control awning, to make shade if needed! The bed was very comfortable and the bathroom was nice. The front desk staff and the staff in the dining area were all very friendly and helpful. Breakfast choices were varied and good. We didn’t use the rooftop pool, lounge chairs, or hot tub but it looked fun. We also didn’t swim or access the private beach; the price of 50 Euros for 2 lounge chairs and an umbrella seemed a bit expensive. We were unsure if we could have gone there just to sit and have a drink without paying a fee. We should have asked. The location is about a 20 minute walk from the train station and there are no sidewalks for a small section as you get close to the hotel, so you have to change to the water side of the street and then cross back over. The city buses from the train station seem to always be very, very full so using the bus with any luggage would have been almost impossible.
Anonymous User
Double Room With Terrace And Sea View
Stayed in يونيو 2023
Family
2 review
4.2/5
Very Good
Posted on 5 يونيو 2023
The location is a plus, close to Portofino and Paraggi. Has its own paid parking. breakfasts for 4+ rating. The view from the window to the sea is beautiful. Minuses: the staff on the beach is very unpleasant, hotel guests who came only to swim for half an hour without buying a sunbed are asked to leave things almost on the road and are forbidden to sit on a towel by the sea for 5 minutes. I'm sorry, but visiting mostly 5 star hotels - this is the first time I've met with such an attitude.
Guest User
Garden View double Room with Balcony
Stayed in يوليو 2022
Solo travelers
1 review
4.5/5
Great
Posted on 20 يوليو 2022
The staff were all fantastic and very helpful at dealing with our requests, helping us book taxis etc. The room was clean and pleasant with a nice bathroom and shower, the continental breakfast buffet was great and the views from the pool were great. The booking system for the pool meant you had a guaranteed slot but could only use it once a day. It is a shame that it costs so much money to use the beach, particularly paying $50 for two sunbeds when there's only one of you. I would happily stay again if you could use the private beach for free as a guest.
Guest User
Standard Double Or Twin Room
Stayed in سبتمبر 2024
Solo travelers
19 review
4.5/5
Great
Posted on 12 سبتمبر 2024
The additional building is located above the garage, buses can stand there for several days, turning on the engines for a long time to warm up (in the photo the view from the window). It is necessary to take this into account when planning a reservation. Very good employees cleaning the rooms, many thanks to them!
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Samir Koched
Single Room with Garden View
Stayed in مارس 2024
Solo travelers
5 review
5.0/5
Outstanding
Posted on 17 أبريل 2024
Private beach, excellent breakfasts and cleanliness. Thank you very much!
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Guest User
Queen and Single Room with Balcony and Garden view
Stayed in أغسطس 2023
Couples
1 review
4.5/5
Great
Posted on 6 أغسطس 2023
Excellent location near the sea and the center. Clean room. It has a very nice swimming pool on the top floor for use included in the price.
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Guest User
Garden View double Room with Balcony
Stayed in أكتوبر 2022
Couples
1 review
4.2/5
Very Good
Posted on 14 أكتوبر 2022
Nice hotel, average breakfast Positive: private beach, private parking, rooftop pool, electric shutters and awnings Negative: parking lot expensive at 20 euros, private beach in the high season only bookable with a 1.5 hour slot. Hotel extremely badly soundproofed, noises from inside and outside, also the sewage. Because of the clairaudience you can hear all the shutters
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Guest User
Garden View double Room with Balcony
Stayed in أبريل 2023
Solo travelers
3 review
5.0/5
Outstanding
Posted on 25 يونيو 2023
The hotel is very warm and the scenery is beautiful
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Guest User
Double Room with Partial Sea View
Stayed in سبتمبر 2024
Couples
6 review
5.0/5
Outstanding
Posted on 29 سبتمبر 2024
Потрясающий отель. Номер с видом на море, можно засыпать и просыпаться под шум прибоя. 30 минут пешком до вокзала, завтрак достаточный. Персонал вежливый и предупредительный. С удовольствием вернёмся.
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Amelia J
Stayed in سبتمبر 2024
Couples
5.0/5
Outstanding
Posted on 2 سبتمبر 2024
The room was generous in size, had a balcony with breathtaking views of the bay and it was a pleasure to wake up with sea views from the bed. The hotel also has some beautiful grand 1930s style rooms to relax in in the common areas. The staff were all friendly and helpful.
Response from Property: Dear Mrs. Amelia, Thank you very much for your wonderful words! We are so happy to see that we managed to make your stay a relaxing and special one and that you could enjoy the gorgeous views on the Tigullio Gulf that our lucky position allows and the charming atmosphere of our classic lounges. We hope you will keep a lovely memory of your experience with us and to have the opportunity to host you again soon in the future. With our warmest regards. Guest Relation Officer
Luihana
Stayed in يوليو 2024
Family
3.0/5
Posted on 30 يوليو 2024
Stayed only one night with my wife and daughter. The room was fine; a little cramped, not luxurious or even fancy, but comfortable and clean. The view was very nice. Although we did not go to the beach while we were here, there is convenient access from the hotel. We were told there is an additional daily 50eu fee to rent beach chairs. This may be normal, but with multiple people it will add up quickly. The breakfast was a self-serve buffet with typical items. The staff were all very friendly. The hotel is a little far from the SML square, but it is walkable and actually feels good after eating and drinking like you should on vacation.
Response from Property: Dear Mr. Luihana, Thank you vey much for your kind review. We are glad to see that you appreciated are varied breakfast, the gorgeous convenient location of our hotel and the friendliness of our staff. We look forward to your next visit, hopefully a longer one(!), and send you our kind regards. Guest Relation Officer
Glenko
Stayed in أغسطس 2024
Family
1.0/5
Posted on 7 أغسطس 2024
Worst value for money I have ever seen. Reserved a good with a queen bed that could be divided into two beds and a sofa bed. Complete joke. The rooms are so tiny the only place for a sofa would be hanging from the ceiling. Then was told that I could only get a room with a bed that could be split, if I requested it in advance. Not only will I never stay in this hotel again, I will never stay in another Best Western again. Asked to speak to the “manager” 12 hours ago. Still waiting.
Response from Property: Dear Mr. Glenko, We are sorry to receive such feedback. As you will have realised, you were upgraded from the lateral sea view room that you had booked into a frontal sea view room with a balcony, because we meant to please you. Unfortunately, as you had specified nowhere that you required two separate beds, you happened to have one of the very few rooms where the bed cannot be divided into two singles. After you told us, we gave you a different room, still maintaining the upgrade into a frontal sea view room with a very large balcony. We are sorry you did not appreciate it! Concerning the possibility of talking to our general manager, we even came on the beach and asked your son to call you by phone: our manager would have liked to meet you and show you some alternatives but you never came to see the alternative. Best regards. Guest Relation Officer
Suluda62
Stayed in يوليو 2024
Solo travelers
5.0/5
Outstanding
Posted on 28 يوليو 2024
Wonderful stay at Regina Elena hotel! The hotel staff was extremely helpful, kind, polite, accommodating and always had a lovely smile for me! The hotel room was great, fantastic view to the Adriatic Sea! Airconditioning was adjustable and worked great and quietly! Room was spacious and I absolutely loved the balcony. The hotel also has a connection "tunnel" way to get to the beach and beach bar. No need to cross the street. Awesome! I was traveling by train. The station was only 3 stops with bus which awaits you once you step out of the train station. The bus drop off is right in front of the hotel, the departing station only a few steps away! Perfect! The town La Margherita is lovely, one can walk to the center of town within 10 minutes, the famous and gorgeous town Portofino is only a short bus ride or taxi ride away. I also took a day trip to a lovely town called Camogli. I took the bus and train. It was easy, efficient and quick! I can only highly recommend the lovely staff of this hotel, starting from the wonderful people at reception as well as the breakfast and dinner staff! I have eating restrictions which were accommodated greatly and with ease! I could not believe the efforts everyone took - with a big smile - at this wonderful hotel to make my stay even more comfortable and enjoyable! Thank you from the bottom of my heart! I will most certainly return!
Response from Property: Dear Mrs. Suluda, We really have no words to thank you for such wonderful, touching, sincere words about our hotel, but especially about our staff who are delighted, proud and deeply grateful to receive your praise! We are fond of our love and our prime mission is to make our guests feel warmly welcome and totally satisfied with the service. We love listening to our guests' requests and doing our best to fulfil them. We are so happy to know that you will keep a sweet and lovely memory of your stay at the Regina Elena and look forward to having you again among us: it will be a great pleasure to help you again continuing exploring our fantastic area. With our warmest regards. Guest Relation Officer
655raek
Stayed in يونيو 2024
Other
5.0/5
Outstanding
Posted on 7 يونيو 2024
Highly recommend this hotel if you are staying in the area. Nice views, and a yesteryear charm with modern conveniences. I stayed in a single room which was small but adequate about the size of a cruise ship cabin. Very professional staff, great breakfast options and lovely restaurant on premises. The only negative for me is I prefer big soft fluffy pillows and these were a bit hard for me so I used my memory foam travel neck pillow.
Response from Property: Dear 655raek, Thank you ever so much for your lovely review. We are delighted to get to know that you were seduced by our fascinating historical building, dating back to more than a century ago and of which we are especially proud, as much as by the modern comforts that we offer, to ensure an excellent stay to all our guests. It is a pity we did not know about your pillow preference, because we would have had other kinds of pillows to let you try, to enjoy a perfect night rest. Thank you very much for your kind words about the staff and the quality of our cuisine! We look forward to welcoming you soon again to the Regina Elena, With our warmest regards. Guest Relation Officer
yuliana277
Stayed in مايو 2024
Other
5.0/5
Outstanding
Posted on 22 مايو 2024
I enjoyed my stay at this hotel. Staff were very kind. the room was excellent. The view was breathtaking! Breakfast with many good options. Fresh bakery, juices, tea, everything needed!
Response from Property: Dear Mrs. Yuliana, Thank you so much for your wonderful words. It is so important to us to be sure that we managed to meet your needs and expectations thoroughly and we are delighted to see that you loved our varied breakfast so much! Looking forward to your next visit. With our kindest regards. Guest Relation Officer