Inn & Spa at Loretto

A shower is not simply a shower for me. A shower is a way of acclimating myself to the lucidity required to engage in everyday life. It is a way to mentally and physically prepare myself for whatever may lie ahead for me for the day. It's a routine that borders on a spiritual ritual to allow myself to function in the world at my maximum potential. I am not exaggerating, then, when I say my shower at The Inn and Spa at Loretto was one of the most uncomfortable experiences in my life. I awoke early in the morning in eager anticipation to enjoy everything Santa Fe has to offer, and as I watched the sun rise over the Sangre de Christo Mountains, marveling at the beauty of the New Mexico sunrise. All that was left for me was to take my shower and prepare for the day. Nothing could have prepared me for what happened next. I stepped into the bathroom and made my way over to the shower, and turned the knob as I always would to roughly halfway to initiate the process. As I anxiously waited to begin my shower routine, the bathroom quickly filled with steam. After the cool morning air this felt nice at first, but of course I didn't want to scald myself! I turned the faucet back towards the cool side as I stepped into the shower, expecting that I understood where I would reach a "warm" temperature. Within seconds I was blasted with ice cold water as if straight from a glacier. Pain shot up my spine to my neck as the icy water rained upon me, and I reflexively turned the knob back towards the hot side, thinking I surely had found the "happy medium". Within moments I was engulfed in red hot water that felt as if it had just been boiled in a tea pot across my face and neck, stunning me yet again. Frustrated, I moved the shower head directly to the floor, spraying my feet with the same steaming water. I then carefully moved the faucet, one centimeter at a time towards the cold side, gauging the point at which the water would begin to cool. Amazingly, there was no change. After 10 or so careful movements of the knob, the water began to cool, to my great relief. However, within moments the ice cold water returned, once again sending shivers up my spine. After more experimentation and constant discomfort, it became clear that there were only two options for this shower: burning hot or ice cold. The rest of my shower was spent doing a horrible dance of moving between excessively hot and cold water, moving my body out of the water frequently to minimize the pain. I ultimately managed to do the bare minimum necessary to get myself clean, with the chance of a relaxing and revitalizing experience clearly being out of the question. This is not how I would want anyone to start their day, and I feel this should be unacceptable for a hotel with the stature and reputation of The Inn and Spa at Loretto. While the rest of my experience there was quite nice, this shower left me with an awful feeling for much of my day. I hope they are able to ensure that future guests do not have to go through an experience like this.

We had a mixed experience. The hotel itself is lovely and in a great location. The food and service in the restaurant was also nice. But, our experience with the front desk, was repeatedly disappointing. We booked a Terraza room (with terrace), but were given in a Pueblo room with no terrace that overlooked a parking lot. When I realized this, I called and was told there were no Terraza rooms available (despite having booked it two months prior). The front desk representative then offered to discount the room (but gave no specifics) since he said the hotel was fully booked and there were no rooms with a terrace available. When I expressed that I would prefer a room with a terrace as we booked, he suggested that we could enjoy the view from the 'terrace' of the restaurant instead. We were surprised when we arrived at the restaurant that it was on the ground floor, and the 'terrace' was just a patio with no view. Then, when we went to check out, we called to request assistance with our luggage and have our car brought around. We were told they would not be able to bring our car for awhile as they were busy, and were also not allowed to call for the car until our baggage had already been brought down. When we got down to the valet, it did not appear busy at all, just one other car. Lastly, don't place a stuffed animal on the bed, unless it is a gift to the guest. Four Seasons hotels do this and it is a lovely gesture. But, the fine print read you would be charged $35.

Noise outside rooms. Moved twice due to faulty AC. First 4 days Room Service nor Restaurant would/could answer phone because Mail Box was full!!!!

My room was large and peaceful and I had a gorgeous sunrise view. The Pool was pristine and my favorite place to be. Beautiful setup with comfy lounge chairs, fresh towels, excellent service with a fun drink and delicious food menu. The bed was comfy and cozy and the linens were crisp. I was close to an elevator and never heard a thing. The only thing I wished they had in the room was a microwave to reheat coffee and/or food. I will def be back.

Rooms were nice with comfortable sitting area. Restaurant was wonderful, especially the outdoor patio area. Location was perfect. Pool area and service staff were very nice as well. Thoroughly enjoyed our stay.