Nicole M
September 19, 2024
Honestly the worst hotel I have ever stayed at. I had originally booked a king bed room and upon check in they told me they had “upgraded me” for free to a bungalow room. I specifically didn’t want this type of room because although it is bigger, it’s right next to the pool and the loud speakers. The room was super loud. Music blaring from the speakers at all hours and no privacy. When we were in the room, we found 2 lizards in the room that we had to trap with cups and also the AC did not work well at all, the air would not blow out of the vent strongly and they only had 1 AC vent on the upper level of a 2 floor room so it was hard for us to sleep. Also, the food is super bad. Yes, it’s all inclusive but we didn’t eat at the hotel after the first night as the food was bland, undercooked, and tasteless. The breakfast was not much better. There were also lots of creepy older guys hanging around the lobby who were staring and catcalling my friends and I. The worst thing about this hotel is what happened with the parking. I parked my rental car in front of the hotel when we checked in so we could unload our bags. After unloading everything, I was told at check in to park the car in the one lane next to the hotel on the side. This parking lane was super narrow, one way and you can only access it if you pull forward immediately when entering the hotel. I was going to exit the hotel completely, go to the roundabout nearby turn around and then enter the hotel again so I could pull straight back in to the parking lane. As I was at the exit driving away. The lady from reception runs out and tells me to back my car up and enter the parking lane even though it is a narrow one way lane. I told her no, that’s not possible because it’s one lane, super narrow and the other side of the lane was a brick wall. This lady spoke no English and I speak Spanish at a conversational level but I do not know how to communicate more complicated things. She continued yelling at me and demanding that I back into the narrow parking lane which makes no sense as it was super tight and any logical driver would just exit and enter the parking lot again so they could easily pull forward into the lane and park. She started yelling so I backed into the spot and she also demanded I park in between two large vans even though there were 3 free parking spots right next to it. She kept telling me to back it in and I kept screaming “no es posible, es demasiado difícil”. Due to her unreasonable demand that I back into a Specific spot, I ended up scraping the front and back of my rental car which I ended up having to pay €450 euros to repair. I yelled at this lady because it is completely her fault. Never had this kind of experience at a hotel where they don’t allow you to exit the hotel, turn around and drive in the correct direction into a parking lane. Will never ever stay here again and I urge others to not stay here. I travel a lot and this is the worst hotel experience I ever had.