Guest User
June 20, 2025
We had to leave a day early because Hurricane Eric was going to hit, and we had no support from the hotel. On the contrary, we requested a cancellation of the last night so we could leave for safety reasons, but they refused, putting our safety at risk since the rooms filled with water and there was a lot of damage. In these dangerous cases, the hotel does not support you with cancellations and puts you at risk. Regarding the stay, it is uncomfortable because it is full of people who are not staying there, the food is not good, nor does it have variety, it was always the same and the quality was poor. For a smaller difference, larger chain hotels are more convenient, especially in extreme cases like a hurricane, they offer solutions. To which the Hotel Niru refused to cancel the last night, the night of the hurricane!
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