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Top rated hotels in Province of Santa Cruz de Tenerife

Gran Tacande Wellness & Relax Costa Adeje
4.4/560 Reviews
A wonderful hotel. An excellent location, very comfortable rooms, (although the bath in the middle of the room is a bit odd). Free wifi worked on our phones and a chromebook with no issues. The food was excellent and the staff deserve a high level of praise, they are welcoming, efficient and are well organised. We went to the roof bar a few times and it was a wonderful setting with reasonably priced drinks. We were in room 730 which had a wonderful view out to sea, the coffee capsules were replenished, water was replenished and chocolates delivered every evening along with extra towels if needed. I look at some other reviews and I wonder if they were in the same hotel! Many thanks to Jorge for a wonderful welcome, he explained how everything in the room worked and is an excellent ambassador for the hotel.
Hotel Botanico y Oriental Spa Garden
4.5/598 Reviews
Very successful stay at the hotel. Rooms very comfortable Service at the highest level Breakfast the best we have eaten so far in hotels, everything fresh, very good quality and beautifully served. Lunch in the hotel restaurant also good. Spa beautiful, massage good - although it lasted shorter than the purchased package, hairdresser also good. Subtracts a star for the bill at the end. I wasn't going to check, but I was thrown by an extra massage service in the spa that I didn't have. I do not know if it was done on purpose to pay more, but in a hotel like this it should not happen, especially since the signed bills did not include such a massage. Additional time unnecessarily spent at the reception. Distaste remains.
Bahia del Duque
4.5/573 Reviews
This has been the most disappointing holiday I have ever had. Please read on, but if you want my quick summary: This hotel is good in some ways, but the price is grossly wrong for the level of service it is delivering. It is a hotel of days gone by, but it has kept its outrageously high prices, and fails to deliver at almost every turn. I have stayed in hotels 1/4 the price and had better service and experience. This hotel is the definition of all fur coat and ... well you get it. We paid over £8000 GBP for 4 adults for just 6 nights stay, and this only included breakfast. This also was in the off-season of October. Overcharged on arrival: The hotel charged me twice, resulting in £140 in unnecessary bank fees. Although refunded, this mistake shouldn't have happened. Dead flowers: Wilted flowers were left all over the hotel. Unsafe conditions: Plug sockets were hanging off the walls. Filthy environment: The floors and corridors were dirty, and the grout looked like it hadn't been cleaned in decades. Plumbing issues: My parents' room smelled of sewage due to faulty plumbing throughout the stay. Flooded bathroom: My grandmother's shower basin was blocked with someone else's hair, causing flooding. Inaccessible for elderly: The hotel’s layout made it almost impossible for our 85-year-old grandmother to move around, contrary to what the photos suggest. Exorbitant fees: After paying over £8,000 for 6 nights, we were still charged £20 per person to play pitch and putt on the hotel's own grounds. Unhygienic breakfast: Dirty cups were used at breakfast. Shower hygiene: Previous guests' hair remained in my shower basin for the first three days. Poor poolside facilities: Towels at the pool were often ripped and frayed, yet still in use. Unsafe lifts: My mother nearly broke her arm tripping due to unsecured mats inside the lift. Inconvenient lift service: One lift was out of order, and we were told to just walk to another, without any assistance or apology. Not a 5* attitude. Not even a sign on the door to apologise for inconvenience. Waiting for lift for my elderly grandmother to be able to get down to breakfast at 9am was a nightmare. The reception just didn't care. Poor hygeine around pool: Soap dispensers appear to never have been cleaned in years. Unclean exercise area: The decking for morning stretching was covered in bird droppings that had clearly not been cleaned for months. Inadequate room service: Ordered a pasta arrabiata, which arrived as overcooked pasta with barely any sauce—a complete embarrassment. Absurd poolside restrictions: Denied food by the pool without wearing trousers, then told we had to order snacks 24 hours in advance. No basic options like crisps or fruit were available, despite charging €190 for a massage. If this hotel had of cost half the price, we would have probably overlooked these issues, but throughout the holiday we noticed more and more problems and we just feel totally ripped off. This 6 day trip was not worth
Alexandre Hotel Gala
4/574 Reviews
We are on the last day of our 10 day stay in the Hotel Gala. It caters for families, young adults and retirees (us); from many different countries and backgrounds. The hotel is spotless and tries to have something for everyone. It is in a very central location with a wide range of bars, clubs and restaurants nearby. Most staff are friendly and helpful, though some restaurant staff appeared to be under pressure. The facilities at the hotel are excellent and we really couldn't fault them. We intended to try the spa, but got sidetracked with beach massages. The evening food was not really to our liking, but hey, they had a lot of different nationalities to try and please. Instead we eat out most evenings and sometimes had lunch in the hotel. The evening entertainment far exceeded our expectations, so much so that we returned to watch it many evenings. (Normally, when we eat out, we stay out.) Our only issue was that the evening bar service could be very slow. Hotel Gala is in one of the most lively areas of the Canary Islands. It attracts a wide range of clientele and makes a good effort to cater for them all. If you're looking for a quiet holiday, with no noise or distractions, maybe it's not for you. If you're open to holidaying with many nationalities, with a friendly vibe ; why not give it a go?
Iberostar Heritage Grand Mencey
4.5/5111 Reviews
Loved the hotel, felt like an old colonial styled placed, great surroundings so green and fresh. Loved that they were very aware of the planet so had refillable water jugs instead of plastic bottles, same with toiletries...balcony view was overlooking the pool with a gorgeous backdrop...Will stay again
Balneario Pozo de la Salud
4.3/516 Reviews
The hotel has a lovely position by the sea and it also has some fabulous views of the mountains as well. We had a first floor sea view and the room was very clean & comfortable. No safe but you can make tea/coffee in your room. Our evening meal was good, nothing spectacular but we enjoyed the ribs, the restaurant lacks atmosphere. Breakfast doesn't start until 8.30am, which is very late especially if you are going out walking. Breakfast had a good buffet selection but nothing hot available. We were disappointed that we were unable to book a massage/treatment in the two days that we were the there as the hotel was not particularly busy. Reception was a bit hit and miss, we had to keep reminding them about our picnics, which were forgotten on both days. The restaurant service is good. We did a nice walk from the hotel to the Arco de la Toscas (a natural stone sea arch) which is about 9km return. There is a bus stop outside the hotel but I think the bus is quite infrequent. It is a hike up to Sabinosa but there is a footpath which will avoid most of the road. The pool has some loungers and a good view of the mountains but we didn't use the pool. There is a bar/restaurant opposite the hotel where we enjoyed an early evening beer.

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Hotel Information for Traveller

Number of Hotels27
Number of Reviews831
Lowest PriceNZD 125
Highest PriceNZD 4,987
Average Price (Weekends)NZD 880
Average Price (Weekdays)NZD 782