Hotels Near Church of Our Lady of the Incarnation in Province of Santa Cruz de Tenerife

I stayed in this hotel for 10 days in mid September with my siblings, my parents, my partner and my toddler. Upon arriving late in the evening we were very grateful to see how spacious, clean and comfortable the rooms are. We slept really well. The one thing to note is that all the beds are singles pushed together which can be an issue if you like to cuddle with your partner to sleep as the beds kept moving apart, but they were very comfortable and we slept well. The rooms are all air conditioned which is very welcome on stickier days. We stayed in a room with a sea view and it was really wonderful to wake up to the view every morning. In the evening there is live music at the bars outside which can be a little loud - if you like to sleep early I recommend ear plugs - however all the music stops by 11pm and we enjoyed many an evening sitting on the balcony and enjoying the music below. I think it's worth noting that if you do have any issues the hotel is very quick to respond. On our first night we noted that the lock on the door did not work, and the seal on the door of the shower was missing. Within half an hour the hotel maintenance had come up to the room to rectify the issues, and they did so quickly. The hotel has WiFi which can be a little patchy at certain times of the day when it is lost used but is otherwise reliable. There is a TV in the rooms with a good selection of channels - I will note that the English channels didn't work and did need reprogramming but it wasn't an issue as as we didn't have time to watch TV anyway! There is a mini fridge in each room which is very handy. There is a charge of €2 a day for personal use which really isn't bad at all. The selection of food available at the hotel is really wonderful. Every night there is a different theme. My favourites were Spanish and canarian nights. But there is so much on offer you should find something for even the pickiest of eaters. Every member of staff working in the restaurant was so friendly and lovely. As there were 7 of us travelling together they reserved a table for us each morning and evening so that we didn't have trouble to eat together. I will however note that one particular member of staff didn't appear to want to accommodate this - a woman with dark hair, glasses and waistcoat and green tie (different levels of staff wore slightly different uniform) for some reason whenever this particular lady was on staff she would remove our reservation. Initially we thought this was a mistake but it happened like clockwork on her shifts and never happened when she wasn't in. I'm not sure why she took issue with our group. She was also quite rude to me one day when I was trying to go to our usual table (which had been dressed for breakfast already) to retrieve the high chair for my son. I tried to explain to her several times I was just going to get the chair but she didn't seem to understand and was insisting on directing me to another area of the restaurant. The re

Great location but in dire need of some TLC... Hotel pool is not heated so if you have a weak heart keep out of it.. My room was very small a single bed as well and I have attached photos outlining the issues and run down features... Hotel staff were lovely, very friendly and the place was spotless.. I tried breakfast and struggled with the fact it was the same every day except you either got sausages or beans not both.. I love fresh fruit but all that was available was bananas and apples one day they had melon but that was it... No pool bar you had to go outside of the hotel to get any kind of drink and no pool service to save you having to try and dry off to get one.. Very noisy hotel staff were cleaning at 3am this morning sweeping the floors outside of my room and the church bells start at 7am and chime every half an hour.. Would I stay again no and other travellers stung there said they would not return. The street photos was the view from my room!

Just been back again for the third year, and we’ll definitely be back next year. We love this hotel. Amazing value for money, great pool area and pool bar, we love the hot tubs. We’re always sad to say goodbye to the friendly lizards. The rooms are great, air conditioned, good soundproofing and black out blinds. All of the staff are great. We never want to go home on our last day.

If you're a wheelchair user, please make sure to let the hotel know with plenty of notice. I use a wheelchair that doesn't fold and I couldn't get into my room without taking the wheels off as there's a wardrobe immediately as you enter the room. Fortunately, I am able to walk and only use my chair for longer distances.l, but for others, this could be a real issue. We stayed in that room for one night and they were happy enough to swap me into a different room in the morning. That first night was awful. There were concerning dips in the floor and the noise from being next to the ocean was so loud, plus the wind rattles the windows, it sounded like I was lost at sea. The receptionist was lovely and upgraded us to a family room, no issues, though I hope for the sake of others that there are double rooms available that are more accessible, not just family rooms. The family room was luckily on the other side, so it was totally silent. The breakfasts were quite stale and the milk for the cereal was warm so stuck with the crepes every morning. We did have dinner here one evening but unfortunately, when I got to the dessert stand, there was a cockroach crawling on the food. They were very apologetic and gave both of us a glass of wine as an apology, but then still had to pay full price on the meals. Fortunately, we did bring an extension cord as there weren't many sockets and not all of them even worked. There were no ceiling lights, just plug in lamps, which made it quite dim at night. The pool is barely heated but it takes a few seconds for your body to acclimatise. The mattress is quite firm and I found the pillows were far too high. Also beware that the hotel is on a VERY steep hill. Luckily, I can actually walk quite well in hot weather but I was definitely out of breath when I got from the bottom of the hill to the hotel. The WiFi is awful and I ended up just using my data. The zoo is well worth visiting though and it's a very short distance away. As you come into the hotel, it's got a huge lovely lobby which was lovely to sit in, so it really surprised me how poor everything else was. I have no ill intentions and the staff were lovely but I have to be honest.

The hotel is in a very good location, has very fast WiFi. Rooms are cleaned daily. Cleaning staff really needs solid re-training. Every time I left the room, I closed the window so that no one could jump into the room while I was gone and steal valuable things there, such as a laptop, camera, tablet, etc. However, when I returned, I found that the window was wide open. My room was on the ground floor, so anyone could jump in and rob my room at any time (It wouldn't take longer than 1 minute). The window led to the courtyard where there were no cctv cameras. Despite complaining to the hotel manager for 5 days in a row, nothing changed. Even when I put a sign on the window asking the cleaners to close the window after cleaning, they simply ripped it off and left the window open again. This put me under a lot of stress because for several days of my stay I was constantly wondering whether my things were still in the hotel while I was away from the hotel... this is unacceptable!!! besides, two times my towels were taken away and I never got clean ones, I had to go to the reception and ask for clean towels... with all due respect but your cleaning staff really needs solid re-training

The hotel is very clean. The staff is very friendly and helpful. They do serve delicious meals, loved the servings of their breakfast, and being a coffee drinker, they have the most delicious one there. The location in the Center of the city, the beach is 30 minutes with the public transport 5 minutes walk from the hotel. By car it’s 10-15 minutes. A perfect spot to go for evening walks. The area feels very safe in the evening, the city Center is very lively even during the week days. The area is Perfect for people travelling alone and couples or even families.

My Mum and I stayed at the Ritz-Carlton for 4 nights as part of her birthday celebration and it was perfect! The rooms are so comfortable and the bedding is sublime! The team who work there are so fantastic - nothing is too much trouble and ever so helpful. There are beautiful towels by the pool which don’t slip down and you get two as standard so not everything is wet when you get out! There is even suncream at the pool so you don’t have to bring your own! Wifi is brilliant throughout the hotel. Cocktails are beautiful, about 17-18 euros each but worth every penny! Absolutely delicious. My only criticism was the lack of food choices in the hotel by the pool - not a huge amount to choose from, very fish based (I don’t eat fish) and the service was a little slow for drinks but that could be the time of year. But there was fabulous popcorn cones and fruit kebabs which were shared in the morning which was great. When planning you’re trip, just be aware that there is nothing around without a taxi from this hotel - there’s some lovely local places nearby but you will need to get in a taxi. The beach area is incredibly well set up - the little train takes you there, there’s a full bar and restaurant, toilets, suncream and sun loungers. Overall it was a brilliant stay and would recommend the hotel for sure - would be even better once the refurbishments are done and there are a few more pools and the restaurant with a view is open again! Thanks for a lovely stay!

Excellent place to stay. The staff is pretty nice and is a nice and cheap place to stay. I love the experience. Rooms are tidy , clean and safe. I could make a lot of Friends here, they speak English and Spanish and you can feel like home in this place 🥰

The hotel has a great bed. Kitchen with household appliances. but the best the jacuzzi q is very big. the pool is also very good. Breakfast was 10€ separate, and I thought it was okay. Generally Recommended. The only thing we didn't like was that we left a bag with clothes and instead of calling to warn her to get out of the bag and there was no way to recover all the contents of xq was already mixed with other things