Sun Outdoors Lake Rudolph

We stayed in the Christmas cabin at Lake Rudolph and it was NOT as advertised on their website. It is listed as a fully furnished cabin that sleeps 8. There were no bath towels, dish towels or blankets. The only bedding was a fitted sheet, pillow with pillow case on each bed. There was no table inside, only a small bar with 4 small stools; a couch with coffee table, one chair and an end table. There were 7 of us staying in the cabin and we were very crowded. The water park at Lake Rudolph has two water slides, but you have to purchase an arm band at $10 per person to use it. They also offer cabana rentals on their website which I mistakenly reserved thinking they were for Holiday World. They are for Lake Rudolph's water slides, which they did at least allow me to cancel once I found out they charged to get in. The one positive is that Lake Rudolph is close to Holiday World. They provide a shuttle from Lake Rudolph to Holiday World which is very convenient.

We just returned home from our annual weekly vacation to SunOutdoors Lake Rudolph —this is our 16th-17th year to go and as usual we had a great time —Ac broke down in our Christmas Cabin and they worked on it a few hours with their maintenance crew who are always there in minutes —had to call in a higher power crew and they worked on it past midnight and got it going —they would NOT STOP until they fixed it and they did it !!! This is how this Campground works !! THANK YOU to everyone who helped —we live the Tram busses who come in and take everyone to Holiday World and drop us off at the front gates —Thanks for their happy attitudes and kindness —My husband and I are rather disabled ( he with lung issues and me with a bad scoliosis back —if I could suggest anything it would be a sit down area for the busses to take us back to the Campgrounds —my husband got winded in the park and we had to leave -a bus had just so standing for even 15-20 minutes in that heat was hard on us as we are in upper 70’s in age /-another lady had to sit on the ground until the bus got there -what a help it would be to have those seat shelters for the busses like they have around the campground !! Just a suggestion —other than this situation we will continue to return as long as we are able —

UPDATE MAY 15 2025 The prices have gotten even worse this summer. Now for two nights of tent camping, its 221.87 if you want to reserve your site and actually make sure you get it. You can risk not getting the site you chose for $40.00 less. Yep they charge you $40.00 to keep the site you reserved. I was planning on maybe taking my child in OCT, keep in mind the pool and waterslides will be closed so I was planning on getting a golf cart for just Saturday to keep us busy. Now the total for 2 nights of sleeping in a tent with a site of your choosing and a golf cart for one night. DRUM ROLLLLLLL BRBRBRBRBBRRBRBRB $291.87!!!!.... we can literally stay in a lake front hotel near navy pier right on the lake in Chicago for that price. Sun and Fun outdoors has ruined this place, I wish Holiday World would have bought it, they would have kept prices within reason and not made it look like a retirement community. Pathetic to charge someone that much to sleep on the ground.

Our family has been coming to Camp Rudolph for the Halloween festives for close to ten years. This was the first year that there was a threat of severe weather. In order to prepare and help keep our family safe, we all have small children (we all live in different parts of Kentucky, Tennessee, and Indiana) we started calling Suns Out Door Thursday early to see if there was a plan for severe weather. After all, who wants to lose $3000 or even be exposed to severe hurricane weather. NOT one call was answered on September 26 at any time during working business hours. When the phone line to the camp ground was not answered, we called the main Sun Resort’s number many times only to be insulted. I was told someone from the camp ground would call me. That never happened. We were given the insulting run around. Your company failed majorly. Majorly. All you had to do was put out a blanket statement to allow guests to rest easy concerning their reservations. I called other major camp grounds and discovered in the event of severe weather, what the protocols were followed. Suns Outdoor should have been the one relaying this message. I work for a large-scale camper/RV company in the sales department and I promise you I will ensure that all my customers are aware of your poor customer service. I will mention the lack of cleanliness in the cabins, the black mold that is growing around the vents, the fleas in the bedding and bath tub, and how unorganized and untrained your company is in events such a severe weather. After you have shown the lack of training your employees hold with the threat of weather, imagine how unsafe and unorganized your company would be if severe weather hit. I hope you use this as learning experience. Train your employees. As for our family, you owe us a huge apology and we are expecting it. Unfortunately, I not sure if you will ever win our business back.

Every year they raise the price. They find the dumbest reasons to do so. $50.00 a night to tent camp, So 100.00 for the weekend. Now here is where it gets fun. They charge you an extra 30.00 for a "resort fee" I'm sleeping on the ground smh, AND THEN once you pick your campsite they want an extra 40.00 to guarantee that site. LMAO WHAT!?? Some of these tent sites are on a hill ECT terrible. Before sun and fun outdoors bought this place it was AMAZING... I refuse to fall in line and spend that sort of money to tent camp. INSANE

I have tried to contact corporate and been ignored.. We stayed at the Rudolph campsite in Santa Claus Indiana like I stated before we would like a refund for one night and one night of the golf cart as we wound up leaving. the toilet seat was cracked, which pinched me and one of my Children left marks, there were also mouse droppings in the drawer where the silverware was and stains on the sheets. I have pictures of all this and since nobody has contacting us, I will give it until Monday morning and then I will have my attorney contact them with all the pictures since they don’t want to do anything about this and then I will also be posting with the Better Business Bureau and attaching all the pictures.