2-Star Hotels in Santa Clara

I never have a problem but this time we were in room 147 inside main building & got woken up by 7 with noise from staff outside our window as if they were washing sumthing this was from 7am-10am? Unpleasnt to even fall back asleep

The greeting you get on arrival and any questions you may think will obtain a response probably has already set the tone, but in going back to your room you will be happy. Let the place clear out of the strong cleaning fluid odor....at least you know it is clean. Try to get a spot in the back as it seems less noisy there. the home run here is the comp breakfast which is as good as any in this chain or any other. One lady tends to the place nicely, always clean, well stocked and way beyond what you are expecting. Even a chatty group who seemed to all be attending a quilting show. The rub here is the location and yet if you go just 6 blocks down Camino Real you will fine yourself in Sunnyvale.....very hip and stuffed with excellent dining and accommodations. You do not need to look for Sunnyvale, you can tell as soon as you cross from Santa Clara.

I booked a two night stay for a local conference here about four months ago. The rate was an advanced purchase, but I wasn't charged at the time of booking. A week ago, I was charged the full rate for the two days, which was 17 days before check-in. Four days AFTER, I canceled the booking due to a cancellation of the event I was attending. I was confused about the timing of the charge and called customer service to get an explanation that I could pass on to my manager with my reimbursement request. Unfortunately the call experience was just awful. The answers the rep gave me didn't make a lot of sense, but when I tried to question what she was saying, she kept interrupting and talking over me and when I said ”please let me finish”, she actually told me not to be rude! She reasoned I would have been charged the same amount upon cancellation anyway, so what did it matter. That wasn't what I was asking though. I explained that all I needed was to understand the timing and their documentation could be improved. An answer like ”I'm sorry your experience wasn't the best, thank you for your feedback, I'll make sure this gets to the appropriate team” would have been satisfactory, but that's not how the call went at all. I don't have an issue with the charge itself. I understand I booked a pre-paid nonrefundable rate. I never asked for a refund or to dispute the charge itself. I could have dealt with the lack of information on the confirmations. But it's absolutely inexcusable to offer poor customer service on top of that and to call your customers rude. Never ever staying here and will tell my friends who attend nearby events to avoid this place.

My wife, I had an amazing fun time here at the Best Western we alwayz do. The Wifi, Pool, Fitness Center, and Free Breakfast is the best part. It’s fun for Kid’s, Friend’s, Family, and it’s also great for a party.

It is perfect place for overnight stay. Very clean and cozy room. Matt is the nice and respectable manager on duty. Like!

Anytime I need a room for an out town family member or corporate guest I book them here. At first they are a little puzzled as to why the holiday inn till they stay at this property!! Amazing staff and the property was just recently renovated. Save your self hundreds a night and stay here, you’ll be glad you did! This is easily one of the better hotels in the area.

Loved the location, close to airport. The rooms are very modern and clean. The dining area was closed but breakfast was still provided to take and warm up in room. Nice people at the front desk. Had a slight problem with TV but was able to fix and not have to call for help. Many fast food and shopping places close by also.

Nice surprise to find such a value for such a modestly priced room. Was not expecting this level of quality. I am happy to write that room was clean, bed mattress firm and new. Bathroom clean. Everything, lights, tv, fridge, air/heating, hair dryer, microwave, etc. all in perfect working order. Did have a minor issue to bring attention to staff. However, staff took my concern seriously and immediately took action to resolve. They are responsive, pleasant and professional, here. I am happy that I've stayed, and will gladly return the next time I need a room in this area.

Conveniently located to paramount great America. Large bedroom , clean , hot shower , patio and nice decor , very comfortable. Location was good , rooms are big and comfortable, quiet AC , hot water . I would stay here again.

The room is comfortable, the supplies are newer, there is free coffee all day, American breakfast, simpler, the hotel has free parking! Location is also good to find, not far from the Bay Area.