Kasa University-Airport Santa Clara

Kasa rented several rooms in the Benton property as a hotel, which was like a second landlord, so the stay experience was not good. There is no price advantage compared to booking a room directly on the Benton official website. It is recommended to book a room directly on the official website. shortcoming: 1. Kasa does not have a front desk. The three-person front desk in the downstairs property is staffed by Benton leasing, and does not support any needs of Kasa residents throughout the process. 2. Kasa guests are not allowed to order takeout and receive express delivery at the hotel. Kasa customer service will inform you after check-in that it is written in the Kasa contract. The final solution can be solved by contacting the Kasa manager and finding the Benton manager. 3. It is very inconvenient to enter and exit the room. You need 1) elevator password 2) parking lot password 3) vehicle parking lot password 4) room password. It is inconvenient to have to enter the password four times every day to enter and exit the house. If you are issued a room card and do not return it after self-service check-out, you will be deducted. 4. There was no service at all during the stay, so you had to solve the problem by yourself. Highly recommend Kasa.

The location is great and the security is very good. But it is not a traditional hotel. There are several houses in an apartment used as hotels, so it is very difficult to find. There is no physical front desk, and the apartment manager gets off work very early. Those whose English listening and speaking skills are not good enough will encounter obstacles even when checking in. Because we arrived late, after checking in, we spent a lot of time figuring out how to get in from here. Finally, I found that entering through this door only leads to the lobby on the first floor of the apartment, but not to the room at all... There was no explanation of the relevant situation when making the reservation. The order stated that check-in was at the front desk. We were in a bit of a hurry and called the hotel's on-duty phone number. It took us more than an hour to get into the room.