2-Star Hotels in Santa Ana

We had the opportunity to stay at this location for the last part of July. We had a number of swimmers that were attending two separate swim meets and the hotel was beyond accommodating. Rooms were clean, swimmers were fed each morning (and that is a huge feat), and the staff bent over backwards to ensure the conference room was cleaned before each team meeting.

We stayed in several BW plus properties near UC Irvine and this was the closest, most convenient, and most business like compared to other BW plus in the area. It is located in a hotel row, right beside the hampton inn, but with a more friendly rate. The room is not the largest but fits a family of 4 - two teens, comfortably. It does have all the BW plus amenities, including a full hot breakfast (one plate per person, keep your voucher, menu varies daily), although not self service but sufficient for your needs, plus it keeps the rate low. We actually stayed twice in this property, and the first time, I was going to quibble that the hotel has a BW plus label without a waffle machine for breakfast, but on our second stay, about a week later, the waffle machine was there (although not self-service). So I am grading 5 for location, cleaness, rate and convenience, and grading a 4 for room size and breakfast. All in all, I think this is the place to stay when in Irvine for a quick stay.

No blanket No fresh towels Tv didn’t work No AC -Asked more than a handful of times only for them to tell us it was broken on the 5th night (mind you we stayed for 7) -Double charged and have yet to feel any sense of relief. After the 3rd time of bringing it up the front desk replied with “oh f*^*)” as if they had no recollection of the situation. Staff communication was terrible. On the site it says shuttle service to and from LAX. Spoke to front desk before our departure date, got both our check out time and shuttle time wrong- ended up paying for a $75 Uber to the airport. Advice; this place is surrounded by other hotels, take a look around

My wife has been an IHG member for 14 years and they usually are pretty good places to stay. We booked this place for a week thinking it was in Irvine. The name is “Candlewood Suites IRVINE WEST” but actually is in Santa Ana. (I would never have booked if I knew it was in Santa Ana.) We arrived there and were put in a disgusting old room that smelt terribly of smoke even though it was a no smoking room. It smelt like someone had smoked an entire pack of cigarettes and then locked all the doors up for a week. We didn’t bother complaining as I was so exhausted and didn’t have the energy to pack up our stuff and move again, we just slept with the window open so that we didn’t feel sick. The sink was grotty and also smelt bad. The insinkerator clearly had some stuff stuck down there that had been rotting so when you turned it on it smelled awful. My wife's friend came to visit me and was worried about me leaving her guitar or any of her valuables there if I was going out because it just felt unsafe and sketchy. Lo and behold our car got broken into in the parking lot on Christmas Eve - smashed window and stolen purse full of gift cards worth over $500. The hotel were very unhelpful. They said there were no cameras/cctv (really, in Santa Ana??) They said they would try and help with the cost of fixing the car and they were going to put a claim in for us. They gave me the run around having to speak to a bunch of different people, call multiple times, email back and forth, only to find out 2 months later that they denied our request and there’s nothing they can do. This place has a nursing home vibe. I felt unsafe from the beginning before the car was even broken into. Very disappointing for IHG. I’m surprised they own this property. Really unhappy that they mislead you into thinking you’re staying in Irvine, then have no CCTV in the parking lot, and then say they aren’t liable. Seriously do not stay here. I’m shocked that they not only put us in a dingy, smelly room but then did nothing to help us, even as IHG members.

I just want to say thank to Priscilla the head of CLC, and vero they was really nice at the reception. Both of them need a raise I recommend Comfort Inn It's a very quiet place and the food is very good

Great location, currently undergoing remodel. Parking lot is too small but a valet is provided for $18/day

The Manager has BEYOND the BEST team working for her. The Manager is ALWAYS going ABOVE & BEYOND to assure that ALL her guests are COMPLETELY taken care. PIA is a VERY STRONG part of this team. PIA is ALWAYS willing to help a guest to a fellow Co Worker with any task thrown her way. Our Ms Gnocchi will vouch for her all day long. MONICA is another VERY STRONG part of this team. She is always going ABOVE & BEYOND to get done whatever task needs to be completed. YOUSSEFF is our shy yet goofy guy who will make you smile and laugh even on a day when you are not having it. He will be GREATLY MISSED THE MANAGER, PIA & MONICA have saved us on a couple of occasions when we were in a desperate way in need of help. We both refer to ALL three of them as our GUARDIAN ANGELS. WE ARE SO GRATEFUL AND BEYOND BLESSED TO HAVE THEM HERE AND BECAUSE OF THEM IS WHY WE STAY HERE & NO WHERE ELSE SINCERELY, ROBERTO, JENNIFER & MS. GNOCCHI HERNANDEZ 🐾🙏😇🤗🤗🐾

My stay here has proven to be quite enjoyable. Although the COVID-19 situation has caused a few inconveniences, such as no room service (one must maintain one’s own room, yet fresh towels and sheets are always available at the front desk, all one has to do is ask, brooms & such are also available if need be as well) and no pool & jacuzzi access, the time spent here can still be jubilant and productive. Unfortunately, while there are no kitchen facilities in the rooms, there are places to eat nearby that are within walking distance. All in all, for a place to spend some quality time that does not break the bank, the Motel 6 off of Dyer & Pullman is a location that does fit the bill. All of the staff here are hardworking, yet quite friendly and professional, including Brenda and Monica, morning & evening front desk managers, who are both known to greet everyone with a warm smile and a proper salutation. This may not be the place for long-term residency, yet for a bit of time, the location proves worthy. Thank you! Christopher Russell Storhaug (Written on 3/5/21)

The location is excellent, surrounded by resort hotels, the air is good, far from the airport, very quiet, the rooms are very clean, the staff Lautua is very enthusiastic, the swimming pool is bigger than a five-star hotel, my preferred hotel in Irving!

Red Roof Inn of Santa Ana employee by the name of Pilar offered me great customer service really took the time to look and help me get the best deal. I have been here for two months thank you Pilar thanks to you I have enjoyed my stay at the red roof inn of Santa Ana.