Popular Sant Just Desvern 4-star Hotels

Please do not live in this hotel, it’s basically not in Barcelona, you have to take the public transportation up to 1 hour to get to Barcelona by transferring at least twice. The wi-fi is too unstable to even watch youtube video. Most importantly, some staff are NOT capable of their jobs. On the first day I came here, I called the reception and asked about the laundry fee, a Tall Thin old man told me and emphasized twice that the laundry fee is included in the room and said they would ask people to pick up my clothes. However, nobody came. When I called again, a middle-aged woman told me that I have to drop the clothes in the reception because they don’t have time for me now. As she said, I went down with my bag of clothes. However, an old man in the reception said I should not give them the clothes but to leave in my room. But they can ask people to drop the clothes in my room and then took them to the laundry. What a mess! When I picked up my laundry I was surprised that there was a long bill since the guy in reception clearly said the lauded was in the room fee. And when I went to the reception and asked, the girl with long blond hair confront with me and acted very condescending. To quote exactly what she said ‘No, you must misunderstood, you room even did not include the breakfast, it came with nothing, only the wi-fi. Laundry fee is not in the room, everyone knows!’ I explained patiently multiple times and asked her to maybe ask her college because I didn’t tell a lie but she rolled her eyes and literally said ‘I can’t do anything, if you don’t understand, you go ask my boss’ and pointed to the boss (an old man stand right besides her talking to another customer). Before I opened my mouth, this girl talked in Spanish to her ‘boss’ first and the old guy frowned. I was pretty sure she tell the truth. I didn’t say I don’t want to pay the laundry, but I have to check what I heard. The way these staff did their jobs and solve problems were one hundred percent unprofessional and annoying. I love traveling in Barcelona but these few people just made our impression on Spanish hotels go down.

The property is not even 2 stars. Right from check-in, the experience was terrible. 1. The property is poorly staffed - There is no staff at the hotel right from the reception to the restaurant. There are no phones in the room to call the room service. You have to walk down to the reception for every single thing you need. 2. The hygiene overall is extremely poor. The towels to linen all seem to be used. There are no toiletries provided in the room. 3. The rooms are poorly lit with old furniture. 4. The restaurant is another area that requires a lot of attention in terms of hygiene, food, and staff behavior. 5. There are security concerns around the hotel. 2 of our group members lost their luggage from the lobby, and the hotel staff had no answers nor did they provide any support or expressed any concern over the theft. Overall, the property is strictly avoidable.

Other than the lack of accessibility as it is located 40 minutes away from downtown Basel, I am satisfied. Thanks to that, it was nice to learn about the geography while using public transportation. It was clean and public transportation was close.