Finca Sa Bastida Luxury Retreat & Spa Adults Only - over 14

Beautiful hotel in the Mallorca countryside. This was a treat for my husbands birthday. The grounds & pool area are beautiful as is the hotel itself, very clean. A lot of care & attention has been put into Finca Sa Bastida. The Spa is lovely (we didn’t use it but the receptionist said if we wanted to she would turn everything on 30mins before we used it). Our room was beautiful & tastefully decorated,nice bed linen & towel. We had a large terrace with jacuzzi also liked the Rituals toiletries. The food in the restaurant was 5* . The waitresses Alba & Milena were amazing nothing was too much bother they both worked super hard always with a smile. Breakfast was also very good with a good selection of hot & cold dishes. The Sky Bar was closed but maybe that’s a winter area. The reason I haven’t given 5* (this place could 100% be 5*) is there were a few things that let it down (nothing major, we would definitely recommend & return to Finca Sa Bastida). 1st they are very short staff but lucky they have such lovely hard working team every one we came across was lovely. We would have liked a pre dinner drink in the lovely cocktail bar but after sitting waiting around 10mins we just headed to dinner as no one serving at the bar. Another bar issue was they had run out of rosé wine by the glass when we went after dinner for a drink (turns out the waitresses were also covering the bar so no wonder there was no service before dinner! They were far too busy waiting tables) No 4/5* hotel should ever run out off wine by the glass if the house wine was finished they should be allowed to substitute. The pool bar has a very poor selection of food some easy tapas dishes would be nice or bread & olives. In the room there is a kettle which is good but no tea or coffee so perhaps remove the kettle or supply tea & coffee bags. Our jacuzzi was empty (which I liked) but there were no instructions on how to fill it. We asked at reception & nobody knew. This was one of the reasons we booked the room was to use the jacuzzi it was only when my husband said we would leave & go somewhere else that the receptionist came to the room she was very nice & managed to sort it for us. This is a very simple thing to fix! A set of instructions in the room. There was only one bottle of water in the room in all other hotels we have had two bottles. These are all easy things to sort & would make this 5* it deserves. All that said we had a lovely stay. Thank you to all the staff.

Newly opened and unestablished sadly. Beautiful location and great potential but hotel ownership seriously disappointing. Hotel staff (namely, William, Huyen & Rodika were exceptional) go truly above and beyond to accommodate stays in a hotel that is clearly not ready for guests and under ownership that has no idea how to run a hotel. It’s a great shame considering the potential that this hotel has given the location and architecture. Our stay was tainted by the ownership and sadly I wouldn’t return because of his unprofessional behaviour across the board. Perhaps if you’re not ready for guests don’t open? Or get a hotel manager, who is better versed in this field.

Wonderful and Relaxing Stay Had a great experience here! The property is gorgeous and very well maintained. The staff is excellent, and made sure our stay was wonderful.

What an amazing Hotel . The staff are all very nice and very helpful . The hotel setting is incredible can’t wait to come back ( I do not believe the comment from the guy having his money stolen . I would guess he lost it and had to blame somebody ). From arriving to leaving everybody was soo lovely and helpful so a big Thankyou to you all for making all 6 of us feel so special . Hope to see you all soon guys and return for an amazing break

Beautiful spot, wonderful and accommodating staff. Stunning views and infinity pool. Food was excellent. We had so much fun during our stay and hope to visit again! Location is great too. Near charming cities and not a far drive from beaches.

During my stay at Finca Sa Bastida Luxury Retreat & Spa in Mallorca, I had an overall positive experience, initially deserving an 8.6 rating. However, my impression took a significant hit on the last day (and days after) when I discovered that there had been a theft in my room, resulting in the loss of an amount of 500 euros. The first, good and customer-friendly service by the hotel staff has now been overshadowed by theft and unfriendly and anti-social customer handling. Sadly, it overshadowed an otherwise beautiful and exclusive hotel located in the breathtaking countryside of Mallorca. Since I want other customers not only to focus on my theft, I'll first share my general feedback, and below will explain a bit more about the theft. The hotel's rooms were tastefully designed and impeccably clean, with a sense of novelty throughout. Although I noticed a few areas for improvement, such as the absence of a wastebasket in the room, lack of complimentary water, and the need for a bathroom door, these minor issues did not dampen my overall enjoyment. You really get a feeling of exclusivity and peace in your room. The location of the hotel is truly mesmerizing, surrounded by stunning landscapes. However, guests should know that a rental car is essential for venturing beyond the hotel grounds, as popular destinations like Palma de Mallorca, charming towns like Deia and Soller, and the picturesque east coast beaches are about a 40-minute drive away. For guests that are looking for a peaceful place to stay, Finca Sa Bastida is the place to be. I would like to give feedback that the hotel is looking for a differentiator, such as offering yoga classes or other facilities / activities that would belong to the hotel in this set-up. While the hotel shows great potential and already offers several facilities, it is evident that they are still in the early stages of operation. Some aspects, like installing air conditioning in the gym, expanding the selection of poolside snacks, have extra mirrors in the room, etc. could be improved to enhance the overall guest experience. Additionally, given the hotel's remote location, it might be beneficial to consider offering a mini supermarket on-site for guests' convenience. The inclusive breakfast provided at the hotel was okay, offering a small variety of fruits, bread, and spreads. Although I initially expected a more extensive breakfast spread at a luxury hotel, the staff was accommodating and willing to provide additional items upon request. Therefore, you should really ask what you wish for since the actual buffet is limited. Despite the earlier positive aspects, the theft incident significantly impacted my overall impression of the hotel. On the last day, I noticed that something was missing from my room after the hotel room got cleaned. We immediately went to the front desk, and the most disheartening part was the lack of understanding or assistance from the hotel staff during the check-out process. Sinc