Guest User
July 12, 2022
What is shown on the site is misleading and the photos do not all resemble reality. *I DO NOT RECOMMEND THIS ESTABLISHMENT, NOTHING TO DO WITH A HOTEL.* No one speaks English or German or French, even though they write on the site that they speak English and Italian. Everyone blames people who are not there or not reachable!! No one responded to our chat conversation. The phone number was invalid. If you are a little early at check-in, you wait in the street, the doorbell on the entrance gate does not work. And they open a little late. You are not expected, the person searches for your reservation for 10 minutes and calls their manager to check. You are not warned in advance of what is not working even though you have paid for these services. The breakfast room is dark, the hotel does not seem very clean from what we could see. Dismal place. The private parking for our motorcycles is a piece of grass, quite soft and the motorcycles sink. A dilapidated jacuzzi is in the garden. No wifi. We come across a couple who ask to change rooms because there is a technical problem in theirs. You ask to speak to the manager about what's wrong, the receptionist calls Romina, she doesn't speak English and hangs up on me!!! The receptionist calls her again, she tells me that "boss tomorrow" (and it's a weekday, not a weekend). I explain to her that we will not stay until the next day and that we want to be reimbursed for non-service, she says to check with ***********. After other inconveniences and unable to get the boss on the phone, we leave the premises. I called *********** customer service for help. After numerous telephone and written explanations, after many days of waiting, we received no help from them, although they too were unable to contact the hotel or speak to them directly. English. So, booking through *********** does not give you any benefit since the customer service does not help you at all.
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