Hotel la Casa Del Pellegrino

This hotel is a disaster. A dirty room with mold on the wall, filthy surfaces, and fungus, a stinking toilet, and in the shower only boiling water comes out. The towels are extremely worn out and look dirty. The air conditioning either doesn’t work or is switched off by the staff. When several of us from different rooms went to the reception to report it, they told us it wasn’t working and that a technician would come later. After we made a fuss, the air conditioning suddenly started working “magically” — but only for half an hour. The reception turns it on and off for all rooms whenever they want, just to save money. The food is disgusting, portions are strictly measured, and served on plastic plates. Even coffee is served in a plastic cup. You’re in Italy and drinking coffee from plastic? Absurd! The receptionist lies — first she gives you the key to another room so you can take a shower because in your paid room it’s impossible (very small, moldy, filthy shower and boiling water), and then she says you have to pay for that shower, threatening to call the police. The same with the hotel owner — he shouts at guests as revenge for meeting together to write a joint complaint. He demanded €200 for giving us a key to use the shower, but here’s the trick: the key had to be returned to the reception every day, something he never told us about. Since when in Europe do you have to return your room key to reception every single day? It got to the point where the owner told us, and I quote: “pack your bags and get out of the hotel, out of my house” — only the word “get out” was replaced with something far more vulgar, because that’s the kind of language he used. In the end, the threats about calling the police went nowhere because the owner knew the police couldn’t do anything — it would be one word against another. And if the police had actually come, 30 people would have shown them on their phones the horrible sanitary conditions in this hotel. Fortunately, we can — and we will — send our evidence to the sanitary inspection and similar agencies that check hotels in Italy. The hotel never once apologized for its rude behavior.

During my stay at La Casa del Pellegrino, I experienced many unpleasant issues. The room had an unpleasant smell, the air conditioning was not working, and the shower provided only very hot water – it was impossible to adjust it to a normal temperature, creating a risk of burns. The room and bathroom were dirty, the furniture was damaged, and the beds were old and extremely uncomfortable – after just one night, I already had back pain. There was no ventilation, and the bathroom was in very poor condition. Instead of relaxation, I experienced stress and discomfort. Unfortunately, I cannot recommend this place.