Posada de Palacio

Central as a convenient location for visits but the hotel is poorly maintained without a lift and with many dangerous steps, so dangerous that the receptionist fell in my presence. The breakfast is absurdly indecent to avoid. The structure is beautiful but it should be all put back in order because left like this it is decrepit

I booked a 3-night stay 3 months in advance before I went in July. When I arrived in the morning they told me I could use the room from 2pm, leaving my luggage at reception where they told me there were paid parking lots nearby. When we returned after lunch, they gave us the key to the room on the ground floor near the dining room. That room smelled awful, especially of humidity, and you couldn't raise the blinds because it looked out onto a patio. I went to reception and they told me that that wasn't the room I had booked but that they had given it to me because it was on the ground floor. I told them it smelled awful and we didn't like it. The receptionist said there was another one if I wanted to see it and I said yes, because you couldn't stay in that one. We went up to the highest part of the building which looked like the roof and to get there you had to climb many high steps. We went down and got our suitcases, telling them that we weren't staying because it wasn't what we had booked and the smell. They told me that I had to pay €119 for not staying and I paid it because we were clear that we could not stay with that smell, which I do not understand given that the room was not used for anything and the fault was not ours but that of the establishment.