EUROPÄISCHER Hof Aktivhotel & Spa

We visited the hotel by renting a private apartment located within the property. The apartment was perfect and ideally situated in the hotel. The hotel itself was excellent, with great facilities, well-maintained areas, and friendly, accommodating staff. We stayed for a week, and everything was to our satisfaction—except for the last day. On the final day, large groups of visitors arrived, and there was loud music playing in the central hall of the hotel, which added significantly to the disturbance. Many smokers gathered at the hotel entrance, forcing us, as non-smokers, to walk through a haze of smoke to enter. In the basement, there was a party where smoking was also prevalent. Unfortunately, the hotel staff did not intervene to address the loud music in the central hall, the smoking, or the disruption caused by these groups. As a result, the next day, the hotel hallways and elevator reeked of smoke, and the basement was left in disarray, with a significant amount of litter, including countless cigarette butts. Additionally, the manager, as a smoker, may not be fully aware of the impact of smoking on non-smokers and the hotel atmosphere. For instance, when sitting in the bar, he would step outside for a cigarette near the (terrace) door. Unfortunately, this not only let in cold air but also allowed the smell of cigarettes to waft inside, which was unpleasant. While the hotel and its staff were otherwise excellent, the lack of action to manage the loud music in the central hall, the smoke, and the mess on the last day, combined with the smoking habits near entrances, were disappointing.

I am really shocked to learn that this hotel is a 4 star one, as staying there makes you feel it's even better than 5 star hotels. Staff are amazing and they treat guests super nice and for sure make you feel at home. Shout out to the lady at the reception mainly night shifts (with glasses) as she went beyond normal customer service, and I should say the same for the creek guy at the resturant along with Wisam as well. The food is better than 7 star hotels... Hats off to the chef. Super staff and super hotel.

My family visited the hotel for the last 35 years. Remember to run around as a kit. In my memories the hotel was great with great food. Recognize to hotel as not much changed, some of the rooms are renovated and the dining room. Not a fan of carpet in a hotel room. Major disappointment was dinner. The hotel promotes slow food. Always each evening firmed side dishes where served. Talked to the cook, he insisted that Austrian “Bratkartoffeln” can be fried. The evening before he served frozen convenience product also fried. The hotel director responded that 97% of the guest like the food. Take a look at the salad buffet!

Once again great time spent with my family in this fabulous hotel…booked a five nights stay…calm location, spacious room, great pool and the food is outstanding (Chef Robert makes the best omelettes I’ve ever had)…also bis zum nächsten mal!!! 👍👍👍

I would like to thank for a great stay in this hotel. I appreciate numerous things - cleanliness, spacious and well designed rooms, peace and quite, exquisite cuisine and very friendly to dogs. They are even allowed in the restaurant. Services are not four star and the hotel is not suitable for demanding luxury and style loving hotels as it is obsolete in some parts. Majority of the staff does not speak English. But if you are ready for all this, you will enjoy your stay to the full. The only problem is that they do not label food with contained allergenes and you do not know if you can eat it or not. The staff does not know either.

The hotel is a very large hotel just outside of Central Bad Gastein. It has a Restaurant, Bar, Spa, Pool and Sauna Area, Salon, and workout area. You can register for guided hikes. It is closely located to hiking baths and local buses. The customer service was very good. Seating at the restaurant tended to be a little crowded. The breakfast options were good. The rooms were fine, supplied with a bathrobe and slippers. Bathrooms could be cleaner.