Best Hotels near Mastermind Escape Games Atlanta, Sandy Springs

Very busy hotel due to baseball tournaments with limited supply at breakfast daily. It seems unless you were there in the first hour, it was all gone. Numerous times there was no cups for coffee even. Also, only given two towels in a room for 3 people and had to ask front desk for towels and linens. Very noisy in halls and could hear slamming doors, people talking in rooms, showers in neighboring rooms, etc. Staff at front desk was great but just seems like having too many sporting events led to an subpar experience.

Cost-effective, quiet during the stay, close to the exhibition hall location, good location, hotel service staff is very good, next time you come to business, you will choose here again

We were supposed to stay for a week, but checked out after the first night. Upon arrival at 5p (check in starts at 4p), we found a lobby full of waiting guests and were told that rooms were not ready yet. 2 hours later, we were finally checked in - at 7pm! The lobby still had at least 4 more families still waiting. The staff offered a measly ”sorry for the wait” but that was about it. No one was offered water or anything to drink, nothing to eat, etc while we waited for hours. In fact, one of the staff began complaining to her co-worker that she was going to quit the evening shift because she's tired of the guests being impatient and not understanding. Like WE were the problem. Hilton members who had used the app to check in were no exception. Still had to wait like everyone else. And nothing offered as compensation. When we finally did get to our room, it was pretty bad. The hotel is old and outdated, with stained carpet throughout the hallways, chipped furniture, dirty A/C units and gross bathrooms. Our room had a very strong, pungent smell of pinesol, lysol, and mold/mildew. It was so strong that both of us in the room got headaches after about an hour. Mine turned into a migraine. By morning, I was also stuffy and congested, mist likely from the mold they are obviously trying to mask with this disinfectant smell. Because we got into our room so late and many hotels in the area were unavailable, we stayed this first night but I had already booked another hotel for the rest of the week and we left by 7am. I went to the front desk to check out but no one was there & we had somewhere to be in the morning so I couldn't wait around. I decided I'd check out on the app and we left. The app wouldn't allow the check out since we were leaving 6 days early, so I tried calling the front desk. It went to voicemail so I left a message with my name, room number and the reasons we were checking out. I called 2 additional times that morning, both went to voicemail. After not hearing from anyone, I began dealing with Hilton customer service. It took Hilton 2 additional DAYS to reach someone and after leaving on Sunday, I finally received a receipt on Tuesday evening showing I had checked out 2 days prior. Still never heard from a live person from the hotel. This was an awful experience. We were there for 12 hours and were miserable every second of it. Do yourself a favor and avoid this place at all costs.

Overall I love the hotel. The bed is ok. The breakfast was excellent! What I don’t like is paying $20 per day for parking and having to pay $4.95 per day for Wi-Fi.

The hotel staff are so friendly that everyone they meet greets them and asks how they are. However, the breakfast menu is limited, so guests staying for a long time may get bored with breakfast. taste is good

We spend a lot of time in hotels for travel ball and this one was a good one. I would definitely stay here again when in town. My daughter did have to sleep on the fold out couch and she said it was not comfortable but room was clean and hotel is in a nice area. Felt very safe here with my family.

Well, I was told by the concierge that was a 5-star hotel! Here is a list of the items that happened to me during my stay: 1. No toothbrush, no toothpaste 2. No slippers 3. No cotton swabs 4. They forgot to give me the breakfast voucher 5. I was served eggs and bacon which I didn’t order In my opinion, this hotel could qualify for a 3-star rating, no more!

Sheriff was so kind to drive me to my classes and pointed out how to get to the Falcons game. He is friendly, kind and always smiling. The front desk, valets, housekeepers, and other staff are also outstanding. It was nice to be greeted upon my returns. It felt a little like home each time. The rooms are immaculate. The location is nice (there is a mall across the street). It was nice to have a home away from home. Well done , everyone and thank you.

Great breakfast; super attentive staff; enjoyed the pool and workout facility. Staff greeted and I felt apppreciated. Had a great stay. Was greeted when leaving and coming in. Great room. Easy access to restaurants and shopping