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Courtyard Richmond Airport
4.2/5102 Reviews

Courtyard Richmond Airport

Sandston|0.83km from Williamsburg
First of all, it's not a terrible hotel. Staff is nice, the rooms are nice, and its clean. However, ANY coffee drinker knows the first thing they want upon waking is fresh good coffee. I woke up hungry and wanted my coffee, so when I went down to the lobby looking for where they kept the coffee. The only coffee you can get you have to buy from their bistro. I don't know anyone that wants to stand in line for a dang cup of coffee 2 minutes after they wake. I stood there for 5 minutes waiting for a person to serve me. Nothing. I went back to the desk and they said she was in the back and would be available shortly. I continued to wait and became very agitated. So I went behind their counter and was going to serve myself. I could not figure out where to get the coffee from. So then I went into their staff kitchen (twice) to find them so I could have a cup of coffee. I yelled out for anyone and No one was back there! I finally gave up and went back to my room and drank the nasty room coffee and had to go without eating breakfast because you have to buy it and wait for staff that seem to not exist. These bistros getting put into the hotels are to make more money and that's whatever, but you now have an obligation to ”serve.” And coffee is extremely important you'd better be on your game. Now I feel like when I book I will always avoid places like this because this incident ruined my day. Lastly, their staff smoke cigarettes right outside the door making the entire lower level smell like a bar. Get your COFFEE together people!

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Top rated hotels in Sandston

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Sheraton Richmond Airport Hotel
4.2/5100 Reviews
Stayed here the night before a very early flight out of RIC. The young lady at the front desk seemed very confused when we arrived. We had checked in through the app ahead of time, and only needed to pick up our key. At first she couldn't find our reservation in the system. When I told her we had checked in online, she eventually found A key in a box on the side. We went to the room, unloaded our stuff, then were going out for dinner. I noticed the name written on the back of our room card sleeve was not mine. So I stopped again at the desk....and turns out she had given us the wrong room key, so we were in the wrong room. She didn't really know how to fix that and her response was basically ”oh well”. Fortunately I kept pressing to get it corrected, and the Manager finally came over and made the change. Luckily, no other guests showed up that night in our room, thinking it was theirs.
Motel 6 Sandston, VA - Richmond
3.1/599 Reviews
It was a pleasant stay. I’ll book them again.
Hyatt Place Richmond Airport
4.1/5101 Reviews
I cannot express how friendly and supportive the staff was and how helpful they were in making our experience wonderful! Bravo Zulu to the entire team. Loved our experience! We will come back soon! Would recommend to anyone.
Best Western Plus Richmond Airport Hotel
3.6/5105 Reviews
Didn't feel safe. Room was nice, , great shower/pressure. Asked about doors and they said they have security monitoring....never saw anyone and management didn't seem concerned that they didn't lock. Once I went to front desk at 7:30 am and the clerk was asleep in in his chair. Maids have kids that run up and down hall. Will find a different hotel if we go to Richmond again.
DoubleTree by Hilton Richmond Airport
4/577 Reviews
Katherine the Manager was kind enough to offer to use her car to give our truck a jump start. My husband and I were 3 hours from home and on the final leg of a 16 day excursion. We were excited and ready to get home. Unfortunately, our truck wouldn't start. We were stressed and unsure about what to do. My husband went into the hotel to see if they had a suggestion for who to call. Instead of given us a number the Manager said she would give us a jump start. Fortunately, that was all we needed. We made it home. You may think that offer is a simple thing, but we do not.. She was there when we needed her. People these days forget to appreciate any form of kindness. Also, Dimonique checked us in and out.at the front desk. She was friendly and helpful. I mentioned that my husband and I loved the cookies, so she made sure, with the help of a very nice individual in the kitchen staff to get me fresh, out of the oven cookies. We really needed them after our breakdown scare. Again, don't underestimate the importance of a simple act of kindness and a friendly face.
Candlewood Suites Richmond Airport
3.9/595 Reviews
The hotel was conveniently located about 10 mins from the airport and close to food and shops perfect for a short visit. For the price and the room I think you get a great deal especially in the surrounding area, stayed in the one bedroom king suite which is setup like a cozy one bedroom apartment with a kitchenette, dining bar, living room area, bathroom outside of the bedroom and the bedroom with king bed. Room was clean and setup was as pictured only complaints are the elevators are broken so we had to carry luggage up 3 flights of stairs and the phones in room don’t work, and there is no service attendant to bring you extra towels or linen you have to go to the front desk to get it yourself. Staff was pleasant, check in was seamless and so is check out would stay again

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