Jennifer W
May 26, 2024
Not equipped for disabled people. Mobility aids had to be left in reception, we not allowed any further into hotel. 2 of the receptionists spoke to customers like they were dirt for example when asked a question about the room for the second time replied “I’m busy ask elsewhere” Room very very small and lacked draw space, unfinished with covers missing, no handle inside shower and could only get to en-suite by walking side wards between bed and half finished wardrobe. Lack of enough hangers in wardrobe, only 2 complete rest broken or missing. Carpet had burns on and a stain, when reported was told don’t worry we will not accuse you of doing it, but, nothing done. Showerleaked Breakfast queues were dreadful due to buffet placing and too many tables packed in to the dinning room Not able to receive internet in room despite reporting twice and being told no problem, however a staff member told me a previous visitor had already reported the same problem