Premier Inn Isle of Wight, Sandown (Seafront)

Great stay and service at the hotel.

First of all I must say this an opinion on Premier Inn in general. The Sandown Premier Inn was ok the room was fine but I feel that Premier Inn are really letting their standards slip. No interaction with staff, having to request that the room is serviced and vending machines out of order for the 3 night duration of our stay. In the past I’ve used premier inn many times as I was sure that the hotels provided a great level of service but not so much now. I will now look around before booking hotels rather than relying on Premier Inn

We were surprised at how poor our room was (324), given how new the hotel is. The shower in our room was broken and only dispensed scalding hot water, which after 5 hours of travelling in 30 degree heat, was the one thing we wanted to use. We arrived late into the evening after driving from the Midlands on the hottest day of the year, and we both were desperate to shower. The shower was unusable without third degree burns because the heat valve was jammed, but this was only realised after having stripped sweaty clothes off and were standing in it ready for a shower. As the time was nearly midnight, we chose to simply get some sleep and in the morning (still unshowered) reported it to the second receptionist, who apologised and said she could get someone to look at it later that day, which was pointless because we were checking out after one night. There was no offer of compensation for the lack of facilities in our room and we left in a rather bedraggled and unclean state. The breakfast was sadly of poor quality, no local produce, and the cutlery was of very low quality too. In fact, I cut the inside of my mouth on the sharp edge of a spoon when eating yoghurt. We were quite glad to check out.