horstb174
July 17, 2024
The hotel is located high above San Sebastian, the rooms and the view are very good, but the service offered has no relation to the price! The gym really doesn't deserve the name! 3(!) devices in a 15sqm room is incredible. The pool is also in a dark side room, very small and never used, not worthy of a Relaix & Chardon! Furthermore, there is not a single possibility to sit outside, sunbathe or simply chill out without going to the bar. The reception and the processing of the invoice were not at all satisfactory. The receptionists insist on an incomprehensible process and also become unfriendly. So they didn't want to cancel a credit card reservation as long as the room wasn't checked for damage... At the same time, however, a debit should be made for additional costs.