Hotel Globo Suite-Correnti Hotels

Was in SanRemo for 4+weeks and went into the hotel to check things out. The hotel has a few flags outside and I noted the British Flag was being flown upside down. This is a common mistake for those not familiar with the way it should be. I asked at the beginning of my trip to have it corrected. Was assured it would be done. Well, after 3 more requests over the time I was there it remained unchanged. The point of this review is if a simple thing like this cannot be addressed properly, what if I have a more serious concern with the room or the service provided? I’m sure the Italian flag would not be flown backwards with the red of the tri-colour next to the flagpole. Fix it!

Bad experience! Upon check -in, and while we were tired and thirsty from our trip we asked the person at the reception ( later it turned out to be the hotel owner!) if there is complementary water in the room and he said no. I decided to leave my luggage in the room and walked quickly to a nearby super market to buy water. When I entered the hotel's lobby the hotel owner saw me carrying the water and he said to me that it's not permitted to carry water which I bought from outside since he also sells water in the hotel. I have stayed in several hotels throughout Europe, it was the first time in my life to hear something like this! Let alone what he told me was 100% illegal, it was also utterly inconsiderate and unprofessional as I had just checked in with my family a few minutes before!! We literally argued about that and that made feel sad and frustrated. Apparently, he didn't care at all about the impression that would make on his new guests. To make matters worse, when I went to my room I saw in the fridge two small water bottles ( 500 ml each) My wife kept on telling me that they must be complementary but judging by what I dealt with at the reception I was looking at her in disbelief. She decided to call at the reception to ask. She was told that the cost is 4.5 euros for each. You can imagine how much money a three member family would have to spend for water daily in this hotel in the middle of the summer!? In conclusion, I would never go again or recommend this hotel to anyone as the management has come up with illegal and sly ways of making money.

The room was renovated and quite ok. But everything else was…well not so good…. There were several staff members working in the lobby, two of whom (possibly brothers) were quite rude. I booked the hotel through their website, and it was supposed to include breakfast, but then the email confirmation had a separate charge for breakfast. I didn’t notice this until I was checking out. I even had a screenshot of the reservation, but it didn’t matter, and I had to pay for breakfast separately. Additionally, the phone in the room was broken when we arrived, but the hotel claimed that we broke it, which we definitely didn’t. The service was rude, except for one person working at the front desk, the cleaner, and the breakfast server. They were nice. I won't be going back to this hotel. I traveled alone with two children, so perhaps it was easier to be rude to a woman. I have seen many hotels, but the service at this one was the worst. The breakfast was very basic: croisants, some cakes, ham, cheese, yoghurt, muesli, jam…