Hotel de Paris Sanremo

Nice and clean hotel with a very bad service

Great management makes great vacations

DÉJA 4 SÉJOURS DANS LE PASSÉ MAIS CETTE FOIS DÉCEPTION SPA RÉSERVÉ MAIS PAS DISPONIBLE ÉQUIPEMENT ET FOURNITURE RESTREINTE DANS LES CHAMBRES MALGRÈ LE PRIX

We kind of got a bad feeling from arrival at the Hotel when we were told they don’t provide assistance with luggage, 16 stairs to climb with luggage was not a good start while the two front office staff sat behind the counter offering no assistance or help. This was followed by a issue in regards to beach access, the hotel web site states beach access courtesy of Hotel, be but we were informed they charge 45 EUR a day, the young girl girl working at the reception told us this is alway a problem with guests and the hotel should update its website. In the end we walked across the road to the club to find they only charge 22 EUR a day for two sun beds and an umbrella, it seems the hotel puts a 100% mark up on the price they charge. In the end we walked 300 meters along the beach and found a great beach club charging 14 EUR for two guests and spent our week there with a better beach and great restaurant and bar for lunch. Rooms are good size and bright but the hotel is poorly managed with staff not providing any levels of service. Breakfast is poor and impossible to get coffee. HK vacuuming corridors outside guest rooms late at night, all showing little management of the hotel. There are better options including Hotels with pools that we will book for our next visit to beautiful Sanremo.

We came on a whim staying in 2 junior suites. 1st floor had a great balcony. 4th floor had small windows no balcony. Very quiet hotel especially how close to water and center town it was the bed was terrific. And that the elevator was right outside our door never heard it. Only have 4 stars since it was a little dated inside... but that's just a taste issue. One issue... there are steep stairs into the hotel which made it very hard for my 86 year old mother in law.

Together with my husband we had the signature massage. Did not expected to be so disappointed: the oil was supposed to be hot, but instead was cold. The room was cold. But what stroke me most was the lack of experience and kindness from the girl doing the massage. To start with, she did not ask anything (I speak Italian fluently, this was not the problem). I would have expected to be asked about the pressure of the massage, am I cold … nothing at all. Then when I finally asked for a towel to be covered as I was cold, she just ignored my request. I thought this was personal at first, but then my husband had the same bad experience. Do not recommend. It’s a pity for such a nice hotel.