Villa Santa Mónica

The hotel is beautiful,very well maintained, with a lovely garden. The rooms are spacious, clean, and have a romantic atmosphere. The staff was kind and attentive throughout our stay. Unfortunately, after we left, we received a call from the front desk asking whether we had taken the bathrobes from the room. I was surprised, as there were no bathrobes in our room during our stay. I explained this to the person who called and mentioned that the same staff member who had walked us to our room upon arrival and helped us with our departure had shown us everything in the room, and there were definitely no robes. I asked her to look into the matter and clarify it. However, we never heard back. We followed up with another call to request confirmation that the issue had been resolved. The front desk staff said that she was not aware of this issue, but promised to investigate and call us back. Unfortunately, that follow-up never came either. This incident left us with a very uncomfortable impression. It seems the hotel does not have a reliable system for tracking what is present in each room. We stayed two nights, and our room was cleaned once, an ideal opportunity for staff to notice there were no bathrobes, which could have prevented this misunderstanding entirely. Instead of receiving an apology for their error, we were left with silence and no confirmation that the matter had been cleared. Being indirectly accused of taking hotel property was deeply disappointing.

Wonderful Lodging in the Heart of San Miguel Our stay was wonderful! The front desk supported us in ordering taxis, and giving us information. They always had a smile for us. The restaurant staff were kind and thoughtful, including bringing us coffee to our rooms in the early morning. The food was excellent! The rooms were kept very clean and tidy. The property is very beautiful and aesthetically appealing with its central courtyard and fountain. The gardens are lush and well maintained, and offer a haven from the busy outside world. This property is a hidden gem right in the center of San Miguel de Allende!

The hotel is beautiful and the staff goes out of the way to serve you and make you feel like the most important guest they have. Lulu and Jotaluz are the best!

The hotel is amazing, like in the pictures but better in real life.

Everything about this place felt luxurious. The staff was incrediblyyyyy helpful, the grounds were breathtaking. If you're looking at other hotels and want the best, this is it. We lounged on our terrace and at the pool and it was in the perfect location. Felt like a dream.

Lovely Hacienda Wonderful staff! Yummy food. Excellent location.