Hotel Boutique Hacienda Guadalupe

The rooms are comfortable and clean. The cleaning staff make a great effort and keep the rooms spotless, items like soaps, towels, sheets are top notch. The reception staff are limited to their area, they are moderately attentive. There is nothing relevant in their service, or that distinguishes them. The hotel does not have a restaurant or room service. There are two restaurants on the ground floor that are independent, one for very small sushi and one for international food. The pool area is very abandoned. The pool has very little maintenance and is not heated. Frost is the best word to describe it. There is no food and beverage service in it, nor staff to assist guests there. Still a nice area. To go to the pool, the transit corridor to the kitchen of the external restaurant is occupied, so there are always kitchen accessories or utensils in it. The security to the rooms is low, the locks are very simple, and it is noted that the door frames can be violated very easily to open the locks; It shows that they have done it before. The safes are extremely small, you won't fit an iPad or computer in them, but you can leave them at the front desk. The internet service is very, very bad, and the cell reception too. The parking service is external, but they have valet. It has an additional cost of 500 pesos equivalent to 25 dollars. It is a nice hotel in general, its most valuable staff is cleaning and room maintenance. The location of the hotel is exceptional in the Center of San Miguel. It is a quiet area.

The reception staff's treatment was terrible! On Sunday the 19th there was a parade that seems to be traditional for SMA in which they close the entire central area. Upon arrival, the person at the reception informed us of this, indicating that at 1 pm the streets would open again to be able to give us the car at checkout. . On Sunday at 9 am he called our room to tell us that we had half an hour to deliver the car because they had just informed him that the streets were reopening until 5 pm! When we went down to the reception and tried to complain to this person named Aide, as we investigated with the valet parking, she was extremely rude, she did not let me speak nor did she want to listen to me, she told me to leave and refused to listen or give any type of apology for not giving us the information in a timely manner and even giving us a discount for having to rush out of the hotel at 9.30 am. According to what the valet and porter staff told us, the closing times were given to them by the municipal government more than 20 days ago. IT WAS A TERRIBLE EXPERIENCE IN A HOTEL THAT IS DEFINED AS A BOUTIQUE AND THAT COSTS MORE THAN $4,000 A NIGHT