Hotel Casa Oratorio "Adults Only"

Service: Staff are generally described as friendly, helpful, and polite, with some guests noting assistance with luggage, directions, and accommodations for special requests, such as providing a fridge for medication storage.

We were thrilled to visit San Miguel De Allende but were not sure what to expect from the hotel. We booked the hotel close to the Dia De Los Muertos festivities and did not have many options to choose from within our budget. The building itself is very charming and goes along with the town. When we arrived we were greeted very nicely by two women. They even helped us with our luggage and showed us around. We did enjoy the complimentary cocktail that is delicious on the rooftop. We decided to order a second round with an extra shot of tequila and we were charged more then double for drinks by the young man behind the bar. $32 USD to be exact. We expect those prices for two heavy drinks in the US or in a high end bar but not this place. What we did not expect was our room to be located outside of the main hotel. We had to exit the main hotel and walk around the outside of the building to get to our room. Because of that we did not get to enjoy the rooftop bar and jacuzzi located in the main hotel. Our room was super small and so was the bathroom. We requested a room with a balcony which we received but it had a very small balcony. The balcony is a large French door but there is no room to sit out if you’d wanted to. There isn’t a coffee maker in the room and the coffee station they had downstairs was never stocked completely. So you’d either have coffee but no water, etc. It was also instant coffee which tasted horrible. There is a very nice cafe not far from there that opens at 8:30am called Inside Cafe. Which was nice. Tho I’m an early riser and would have loved a cup of coffee at 7am. The faucet knobs in our bathroom kept coming loose and made taking a shower a hassle. Now let’s talk about the noise. Because there’s a-lot of it. The hotel is located on a busy street and in-front of a church. The church bells start ringing about 6am and go on through out the morning every half hour it seems like. There’s also a work out class or Zumba class that goes on every morning next door and you can hear it all. I asked the office if they could switch our rooms but I never received a call back regarding if they could. I complained about the coffee station and the young man working there stated he had no idea where they kept the supplies. I found that weird. So I had asked if I could order two coffees and he stated he’d get back with me on it and never did. He was the same guy from the rooftop bar. Getting a hold of the office was difficult. Apparently they offer room service but I could never get through to order. I was able to get through on our last day to inquire about laundry services only to be told they did not provide any but they would get back to me with a place I could take my laundry to. But guess what I never got a call back. It is centrally located so it made getting around easy. We did find an awesome burrito shop next door called Mama Mela so that was a plus. And the food vendors out front were convenient for a quick loc

We got the biggest room, but no A/C in summer it's a must, we couldn't sleep, we request some fans and we got them until de last night, we had a fridge in the room, but not working, we need to open the windows to get some aur, but then you get the noise of thousa ds of busses passing and stoping on the corner, definitely not staying there again.