Apartamentos Gema Aguamarina Golf

Just returned from a 10 night family holiday, where we are extremely pleased to be home. Building and rooms: other than building 4, the hotel is dated and requires attention. The all inclusive restaurant areas also require updating. The rooms are the only positive for this hotel. Food: awful! The same cold food each breakfast, lunch and evening. Undercooked meats, mouldy fruit. Severe food poisoning for family of 3. Cockroaches around the food area. When raised with senior management, they advised they was aware of the cockroach issue and fumigate occasionally. No resolution provided. We was forced to eat out from early in the holiday. Pool: hotel employs lifeguards to ensure the policy of no umbrellas up is upheld. Borderline harassment from lifeguards on a daily basis from 10am threatening escalation to senior management if umbrellas are put up. Not ideal when travelling with a 6 month old baby. The only resolution offered was to sit inside as no beds were available at the opposite end of the hotel where fixed umbrellas are available. Also works going on around the pool area in the day time, constant drilling which again makes for an even more stressful experience when you are away to relax. A very, very poor hotel and far from a 4* experience.

Hotel really clean staff very helpful,let down by variety of choice of food on dinner and evening meal,mexican restaurant anythink but authentic mexican but otherwise really good and clean

Stayed here for 7 nights with my partner. Arrived at 12pm and couldn’t check into our room until 3pm which was slightly frustrating. Stayed in a sea view suite. Room 4511. High up room with lovely view. Room: very spacious and clean. Got cleaned daily to a decent standard. Bed comfy, massive balcony. You only get water on the first day, daily refills would be nice. Plenty of storage space, safe in wardrobe. No getting ready area. Would be nice to have a desk with chair and mirror. Food: not the best. There is choice each night but gets repetitive quickly. There’s no way near enough food stations for amount of guests, you often have to queue for food and drinks. At dinner it would be nice to be offered water as well as your other drink. Snack bar is good for lunch. One major issue. Food is not labelled well at all. With someone who has a nut allergy this was extremely difficult. My nut allergy isn’t severe but put me off dessert completely as I didn’t know what it was. There’s a huge book at the entrance with allergy info. Guests shouldn’t be expected to search the book to find the food item. Simple labelling would make this easier and safer. This put me off trying lots of things. Pool: pool by the sea needs a bit of tlc, tiles missing etc. other 2 pools are lovely. Plenty of sunbeds, no need to reserve. Lots of space, nice having a little adults pool. Splash pad for kids. Pool bar by adults pool is often extremely busy and you need to queue. Self service machines would be good. Also tokens for drinks seems silly. Didn’t really get the point. Evening space is limited, tables often full by 8:30pm and there’s no where else to sit. Also view of the stage is limited to a few tables. Staff overall very friendly. Reception helpful when o needed medical help. Overall a good stay for a relatively cheap price, probably wouldn’t return but had a nice week away.