Royal Park Albatros

A heads up for anyone booked into Parque Albatros. It is no longer a hotel and there are no reception facilities for guests. Your booking is probably through an agency with the apartment being privately owned. All reviews will be based upon that singular experience and cannot be relied upon as every apartment will be uniquely furnished by private owners. What is true. The pool is superb and heated throughout the winter. The Complex is a lovely place for a holiday and very well managed. All arrangements for entry cards and laundry should be advised by the agency or private owner. I am a Committee member and private owner.

I made a booking through TripAdvisor… I made a booking through TripAdvisor with SuperTravel for a 28 night stay at the Mutha Royal Albatross Hotel in Tenerife. We had the booking confirmation paid in full. When we turned up at the Hotel the whole reception was closed. I managed to get hold of a member of staff who checked the system and the Hotel was fully booked with no record of our reservation. We eventually got hold of the urgent customer care team. Telling them their booking reservation did not exist with the Hotel. At 2030 5 hours after arriving at the hotel. We had to take matters into our own hands and find emergency accommodation for two nights. With no help from Super Travel we had to find accommodation for the rest of the original booking which we were lucky to find. Super Travel finally emailed us offering full refund for the new accommodation if we could send the receipts After a few days we managed to send both receipts to Super Travel for our full refund of the new accommodation after being left stranded. I have sent a further 3 emails with no reply or response from the company. They are in breach of contract and accepted culpability via email and offered a full refund From a global Travel company I expect to be treated with respect and to be refunded what I'm clearly owed Super Travel you need to sort this as this is appalling behavior Experience date : January 30, 2023

Very steep site so loads of steps to lug suitcases up and down and no offer of assistance with this. If disabled avoid at all costs. The apartment smelt musty as soon as you opened the door. Furniture damaged and overall a very tired appearance. We were very tired after our trip so needed a good night sleep, but we've been awake now since 1.20am with noisy neighbours and it's now 5.30am. We can't blame the owners for that, but thank goodness we are only here for 1 night as overall it's been horrendous. We flew to Tenerife a day early to save on the cost of flights, I'd rather have paid the extra. Can't wait to get to our vacation club where the standard of accommodation is worlds apart from this! We would not book again as the £125 we paid was not worth it. Book with caution.

Second visit. Does what it says on the tin. I did get given a nice refurbed room but don’t be looking for 5 star or even 4 but the pretty gardens and surroundings make up for that. The pool is heated which doesn’t happen too often in Tenerife! They don’t tell you on reception, which they should, that there is a back gate that takes you down to the beach area etc. you need your room card to operate it. What makes this place really special is the fantastic pool bar run by charismatic French man Jeremy and his Spanish side kick Pepe who seems to somehow serve and be the chef at the same time! The food is delicious plentiful and very reasonable and Jeremy makes a mean Sangria! They are closed on a Monday. Oh and the maid only came in once in the whole week. When I asked why I was told it was because I had rented an apartment. I didn’t quite get that as it’s an apart-hotel. I just don’t think he explained himself properly! It wasn’t a huge problem for me but may be to others so worth checking. All in all it’s good value for money and I had a great time.