Grand Muthu Golf Plaza Hotel & Spa

Grand Muthu Golf Plaza Hotel & Spa Reviews

Grand Muthu Golf Plaza Hotel & Spa

Av. J.M. Galván Bello, s/n, San Miguel de Abona, SpainView Hotel Details
Grand Muthu Golf Plaza Hotel & Spa
Grand Muthu Golf Plaza Hotel & SpaGrand Muthu Golf Plaza Hotel & SpaGrand Muthu Golf Plaza Hotel & Spa
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Grand Muthu Golf Plaza Hotel & Spa Guest Reviews

3.5/5
67 review
Verified reviews
Location3.5
Amenities3.5
Service3.5
Cleanliness3.6
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Positive reviews(51)
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Negative reviews(16)
Guest User
Double Room With Terrace
Stayed in Jun 2024
Friends
1 review
2.5/5
Posted on Jun 29, 2024
Big rooms, comfy bed. Nice big pool area. Average food, average drinks, quiet area. I witnessed the night security man pushing guests and been very aggresive towards some guests on an evening. I spoke to reception who were not at all interested in this which alarmed me as they thought it was ok, which it was definitely not ok. A few of the all inclusive options not open yet. Entertainment staff excellent. Reception staff not helpful. No sign of any management on the floor. I could not recomend this hotel based on my experience.
Guest User
Junior Suite
Stayed in Jan 2023
Couples
3 review
4.0/5
Very Good
Posted on Jan 26, 2023
Great hotel excellent service & staff could not do enough would return
Guest User
Double Room With Terrace
Stayed in Jun 2023
Solo travelers
1 review
4.2/5
Very Good
Posted on Jun 26, 2023
I liked the room since it has a bathtub and shower, there is a kitchen, the service, and the pool, but the bad thing is that the gym opens very late, the spa too, and there is no information about the buffet and restaurant to organize yourself, You have to ask everything at reception, they should also have water to drink in the room... it is very important!
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Javier04
Double Room With Terrace
Stayed in Oct 2023
Family
1 review
4.0/5
Very Good
Posted on Oct 28, 2023
The atmosphere of this honest remains family. Simple but user-friendly. Like every hotel there are positive points and other negative points. The positive points : - 10 minutes from the airport, - 15 minutes from the tourist beaches of Playa Los Americas or Cristinos, and the “holiday” atmosphere of towns like Costa Adeje, - quite a few places to park nearby (note: hotel parking 7€) - theme evenings every evening, in “camping paradise” mode, - the bartender's cocktails: top and wide choice. Reasonable prices. - The size of the rooms, spacious and practical for a family. - Reception staff, friendly and accommodating. One of the receptionists spoke a little French which was a plus but the others, including Javier, were very friendly. - The swimming pool: certainly not heated but you get used to it quickly once you're in and it's big enough, I think... Shallow, 1.40m at the most, appreciated by families. Just one downside, uncivilized people leave their cigarette butts lying around in the planters, which is a shame. The negative points, yes there are even a few 🙄. - Few nature excursions around the hotel... - The decor is very neat and pretty in the entrance, the patios, the swimming pool area but is even a little "old-fashioned" among other things in the rooms and the dining room. - The auditorium is nice with lots of photos of stars but the “warm, Iberian” colors make it “Vintage”. - The additional costs are not given (30€/night/room for the change of room that we requested and 10€/person for breakfast.) I don't know about the rest... - Another inconvenience: the nauseating odors at certain times of the day or in the evening... And unfortunately, the hotel can't do anything about it because I think it comes from the nearby golf course or from a something that looks like a sewage treatment plant. So, it doesn't last all day or night... or maybe my nose is used to it but it's still a shame for the hotel. And disturbing for residents. - Lack of socket next to the bed. Bedside lamp, 1 socket so it's not possible to charge your cell phone at night. - Planes pass by during the day but this is not disturbing at night because at max at 11 p.m., there is no more traffic so at night, it remains relaxing even.
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晚安
Double Room With Terrace
Stayed in Feb 2024
Couples
1 review
3.0/5
Posted on Mar 2, 2024
Poor sound insulation and decoration
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Marcus Kwok
Junior Suite
Stayed in Jan 2023
Couples
2 review
3.0/5
Posted on Jan 24, 2023
The room is large and has a kitchen for cooking, but it is old and has poor sound insulation. When sleeping, you will be woken up by the sound of boiling water next door.
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Passport63506634660
Stayed in Jun 2024
Couples
5.0/5
Outstanding
Posted on Jun 16, 2024
Booked this at short notice, had an absolutely fantastic deal 5 days all inclusive arr 08/06/24. After a short taxi ride from the airport, we arrived at the hotel, reception staff we so friendly and welcoming from the moment we entered the establishment. Check in was easy, and within minutes we’re in our room ( which was on lower ground level) though very spacious it was close to the children’s club, we had both come for a complete relax so decided to ask for a room upgrade. €15 P/night and we were upgraded to a huge suite with a fantastic view, two bedroom, two bathroom …..more than big enough for us, full kitchen and a huge balcony. Now to the all inclusive, food, we could not fault in way what so ever so Breakfast: Fresh honeycomb and the most delicious honey you will ever taste, pastries, coissants, cheeses, and a good selection of cooked breakfast items. Plus an omelette station making delicious omelettes. Lunch and dinner: Chicken, Beef and Pork always available on the Teppanyaki cooked to perfection and delicious Tuna steaks. Alongside this a great selection of salads, pasta dishes, canarian potatoes, vegetables and Pizzas. Drinks in the Piano bar and pool bar were of a good standard too An added bonus was Cakes n Bakes in the Foyer of the hotel serving speciality coffees, delicious rolls,pastries and cakes( part of your all inclusive) open from 10:00-18:00. There is nothing the staff in this hotel will not do to ensure you have a fantastic stay here, my wife and I have both travelled well all over the world and this hotel really delivered!! No queuing for Sunbeds, plenty of availability and a lovely relaxed vibe around the pool area. We have booked to return Christmas Eve 2024. The golf courses in this area are also an added bonus and are only a stones throw away from the hotel. Phil & Lisa Cadman
Response from Property: Dear Guest, Thank you for sharing your wonderful experience with us! We are thrilled to hear that you enjoyed your stay and that our staff made you feel welcome from the moment you arrived. It's fantastic to know that you appreciated the room upgrade and all the amenities that came with it. We are delighted that you found the all-inclusive dining options to your liking, especially the variety and quality of the food served. We look forward to welcoming you back for Christmas Eve 2024 and hope you have another amazing stay with us. Safe travels until then!
Meander62401190511
Stayed in Jun 2024
Solo travelers
1.0/5
Posted on Jun 5, 2024
Shockingly bad hotel room was awful Complaints ignored by hotel staff I notified the company I booked through and the complaints procedure is still going now as the hotel denies everything. Booked self catering only to be told on arrival it would be €32 for the key to open the kitchen door ! Room was in a terrible state inc blood on bathroom wall. WiFi didn’t reach my room ! The reception area looks amazing. That’s where it ends
6/8
Response from Property: Dear Jason, We are truly sorry to hear about your disappointing experience at our hotel. Your feedback is extremely valuable to us and we will address the issues you have raised with the highest priority. We are committed to improving our services to ensure a better stay for all our guests. Thank you for bringing this to our attention.
Guest User
Stayed in Jun 2024
Other
0 review
5.0/5
Outstanding
Posted on Jun 28, 2024
Stayed here for 5 days all inclusive with my boyfriend and it’s such a lovely hotel, the rooms were more like apartments very big with air con fitted which was a life saver, the hotel staff were so accommodating and very friendly, it was my boyfriends birthday one of the days and they came to our room with little chocolates and a bottle of wine, there is a very good selection of food and drinks through out the day. There is a little cafe for coffee and sandwiches too in the reception area. The pool area had lots of space and there was entertainment such as aqua Zumba to take part in. Cannot fault this hotel at all would recommend to anyone and would stay here again had a lovely time.
Guest User
Stayed in Jun 2024
Couples
0 review
3.0/5
Posted on Jun 23, 2024
The sign outside suggests 5 star and its marketed in the UK as 4 star but I personally think it's a very good 3 star. Firstly the beds are definitely 4 star, they are the most comfortable we have experienced outside the US. We only had breakfast so can't comment on the other meals but the breakfast was nice enough. Plenty of choice. It's the 1st time we have stayed in Golf del sur and we wanted something quiet but its too quiet even for us, there is literally nothing here. House keeping is a bit hit and miss (took us 3 trips to reception to get toilet rolls). That said the room is very clean, maybe a little on the tired side but nice enough. Didn't watch entertainment as we went out to watch Euros every night so can't comment on that. For the price we paid we are 100% satisfied with the hotel.
eliza1234
Stayed in Jun 2024
Friends
5.0/5
Outstanding
Posted on Jun 18, 2024
Rooms are incredibly spacious and clean, serviced every other day (yes dated furniture but not sure how that relates to being an issue). All inclusive is good, not great but could always find something to eat. Breakfast and lunch were better than dinner. Plenty of meat, pasta, pizza, salad etc. the dining room is bright and spacious and never felt ‘canteen’ like. The specialty restaurants were not available during our stay unfortunately. Cocktails included are poor but spirits fine and it’s Amstel beer. Drinks for AI are from 11-11 and you are permitted as many as you like, one person just can’t go up and ask for 8 beers! Which is understandable. The pool area is wonderful, large, plenty of beds, no one on top of each other. The entertainment team play music which is nice but not overbearing. It has a very nice chilled family vibe. There is a shop and 2 supermarkets very near by (2 minute walk) and 3 lovely pubs, 2 of which offer entertainment. Turn left when you leave the hotel. San Blas is also only a €5 taxi ride away. Although probably a 3* hotel I would say the place is 5* regarding value for money. We couldn’t fault anything for the money we paid. Staff are all great, welcoming faces, remembering you and your drinks, saying good morning etc. etc. we had a slight issue with the pool area one day which was handled professionally and discreetly. I would suggest more staff presence around the pool during the day to avoid some of the disturbance we faced but that may happen more during peak times. Entertainment wasn’t for us but the space was nice for drinks before we went out. I would definitely return :)
Response from Property: Dear Guest, Thank you so much for sharing your detailed feedback with us! We are thrilled to hear that you found our rooms spacious and clean, and enjoyed our all-inclusive offerings. We appreciate your kind words about our staff and are glad to hear that they contributed to making your stay memorable. Your suggestion regarding more staff presence around the pool area is duly noted. We can't wait to welcome you back for another enjoyable stay!
Maren Marie M
Stayed in Jun 2024
Family
3.0/5
Posted on Jun 16, 2024
The common area was great, pool area, food and Staff was really good. Rooms were so shabby I was surprised. Does not seem they have done any upgrading since the hotel was built. And there was a bit of an odour.. just very faint, and got used to it. Planenoise I did not get used to.. had to wear earplugs at night to sleep. It's really loud! Not even changing or fixing leaking tap in shower or bath... The all inclusive was not all inclusive, was 2 drinks in the bar in the evening. For me it was not a problem since I'm not drinking.. but thought it was worth mentioning. Also on the webpage they said it was different restaurants and barbeque, italian food etc.. seems it's really just for 2 months a year.
Response from Property: Dear Maren, We are glad to hear that you enjoyed the common areas, pool, food, and our staff. We appreciate your feedback regarding the room condition and amenities. We will surely look into the concerns you've raised and work towards improving the overall experience for our guests. Thank you for bringing these to our attention.
Colin S
Stayed in Jun 2024
Couples
5.0/5
Outstanding
Posted on Jun 8, 2024
Hi everyone another fantastic holiday it this super Hotel in Tenerife what an amazing time we had always something to do through out the day. Entertainment around the pool all organised by Miguel and Graziano the dynamic duo for instance Stretching, Pool aerobics, Pool volley ball, Water polo, Darts, Petanque, Sjoelbak (Dutch game) similar to our shuffle board,Cocktail game, Pool, Badminton etc, obviously not all on the same day but you will find the programme for that day in Reception, and down by the Restaurant. Miguel and Graziano you will also find in the M & M bar which is located on the ground floor right opposite the Restaurant evening times , you will have Miguel with Daniela and their GTS show which is a tribute show including such famous stars as Sonny and Cher, Cindy Lauper, Boy George Tina Turner, Elton John and many more also Miguel has got his own solo show music from the 60, 70, 80 'what a real star he is and Graziano with his Reggae show, many more delights await you evening times through out the week, Magicians, Fusion belly dancing act a beautiful show full of colour and movement and new act called Les Divas 2 young ladies who perform many tricks with Hola hops, swords, daggers juggling drums on their feet and pièce de rèsistance walking on broken glass bottles all the shows offer you great entertainment not to be missed A must are the different Restaurants you have the main Restaurant which is Buffet style the cuisine is tremendous something for everyone from an extensive Salad bar with Cheeses, Fish and Cooked meats to left you have Fish,Meat cooked in sauces and Vegetable area also, at the back you will find a grill area where you can choose to have Fish or Meat cooked the way you like it. You now two new food areas to try the Spice garden which is attached to the main Restaurant but is accessed by separate door on the right as you proceed towards the pool area, this opens Mondays, Wednesday and Friday, Great, Great food, Mondays is Indian Cuisine, Wednesday is Mexican and Fridays is Italian, make sure you go there hungry because there is lots off it and the flavours are superb. The other food area is the Barbecue which is located outside adjacent to the Pool bar all undercover did not have chance to try this but spoke to several people who had and they said it was beautiful. And now in the Reception area you have a Coffee bar where you can if you so wish indulge in some beautiful Patisserie, Coffee and soft drinks and also in Reception you will find Nana's boutique beautiful outfits for the Ladies also jewellery and on Sundays Nana has a fashion show around the pool. Reception is a very important part of the Hotel the first port of call should you need any help, Maintenance and Housekeeping they all do grand job keeping us informed, safe, clean and tidy.WELL DONE ALL AT GOLF PLAZA FOR GIVING US ONCE AGAIN A FANTASTIC HOLIDAY SEE YOU ALL SOON
Response from Property: Dear Colin, Thank you for sharing your fantastic holiday experience at our super Hotel in Tenerife! It's wonderful to hear that you enjoyed the wide range of activities and entertainment organized by Miguel and Graziano. We are thrilled that you had a great time participating in various activities and shows. Your kind words about our different restaurants and food options are much appreciated. We are delighted that our team members were able to assist you during your stay. Looking forward to welcoming you back soon!
sarahjd154
Stayed in May 2024
Couples
4.0/5
Very Good
Posted on May 24, 2024
Good points Food is lovely Staff are friendly and go out of their way Entertainment ok especially Miguel and the tribute evening Spotlessly clean Guest relations Penny is lovely Not so good Smell of drains in the apartment Key locks to the apartment door had to have the key reset several times and a new lock put on Taxis are expensive and whilst it's a beautiful area far away from most attractions
Response from Property: Dear Guest, Thank you for sharing your detailed feedback with us! We are thrilled to hear that you enjoyed the lovely food, friendly staff, and entertainment during your stay. We appreciate your kind words about Miguel and the tribute evening. It's great to know that you found the resort spotlessly clean and had a positive interaction with Penny from Guest Relations. We apologize for the inconvenience caused by the smell of drains in the apartment and the issues you experienced with the key locks. Your feedback is valuable, and we will address these concerns with the relevant teams for improvement. We also understand your point about transportation costs in the area and the distance from attractions. Your comments will be taken into consideration to enhance the overall guest experience. Thank you for choosing us, and we hope to welcome you back again soon!
sparky1902
Stayed in May 2024
Couples
4.0/5
Very Good
Posted on May 14, 2024
Don’t worry about previous reviews as the hotel is fabulous with very efficient and helpful staff who all work very hard. We stayed AI for 6 nights and have no complaints at all. The room was huge, clean (albeit a bit dated). The beds are the best we’ve had in a hotel, vey comfortable with crisp white sheets. We had water in the fridge on arrival with tea and coffee too, no milk though. The food choice is lovely, plenty of fresh salad, vegetables, good choice of meat and usually one fish choice. The usual, pizza, chips, hot dogs etc if you like that sort of thing too. We were served a fabulous Mexican meal by the dining staff one evening, this was top class. Dining staff are the best. The pool area has plenty of space so you don’t feel you are crushed into a small area, very spacious. We didn’t try the evening entertainment as we are not really into that sort of thing, but there is a good entertainment area across from the dining room. AI drinks not great, but there was enough choice to have a bit of variation over the 6 days we were there. All in all, a fabulous time was had. It’s not five star, but a very good 3 plus I would say. Enjoy.
Response from Property: Dear Guest, Thank you so much for the wonderful feedback! We are thrilled to hear that you had a fabulous stay with us and enjoyed our spacious rooms, comfortable beds, and delicious food offerings. Your kind words about our hardworking staff mean a lot to us. We appreciate your detailed review and hope to welcome you back for another enjoyable experience soon!