Hotel Glis

I booked the wrong place should have been in Milan not Milano ?I was in search of my father for 18 years once I arrived here with the address I was given ?to find it was the incorrect city but staying here its rates 3 star should be 4 star and all the staff are a huge 5 star in my eyes ,great entrance great decor amazing rooms i highly recomend this Hotel Glis any time I must say a huge thanks to Arianna and Giada front desk receptionists,they new about why I was here they helped me in every way where to go ,would nook transport for,assisted me in the direction of train station to Milan to see my father,every day they would take time to ask me how things went ,I rate them both a 10 star all the way,they are such an asset to the Glis hotel my heart thanks you both ,I would highly recomend this fantastic Hotel again a huge thank you to Arianna and Giada .

What an incredible surprise! I booked this hotel as I was attending Eurovision in Turin. Hotels were getting booked up fast and so I booked Hotel Glis without doing much research. I booked a superior double room. Due to a change of plan, I had to change the booking from a double to twin room and contacted the hotel directly to do this, it was not an issue and this was sorted quickly. On arrival, the staff at reception were friendly and so welcoming. Nothing was too much. Every communication I had with reception was helpful, efficient and just really positive. Breakfast was great and of a really good quality. The room was so much nicer than I was expecting - I was expecting the photos on some trip advisor reviews, a bit dated looking (sorry!), but opening the door I was so blown away by the quality and standard of the decor. My dad was worried he wouldn’t be able to make tea/coffee but there was a kettle in the room and a fridge with complimentary water! We also paid for the “mini fridge top up” on two days and got cans of pop, snacks, etc. This was really great. The hotel booked our taxi to the airport on departure day and this arrived with no issues. We encountered several different staff members and they were all so pleasant and so helpful. Our room was cleaned and fresh towers were left every day of our stay - this felt luxury compared to the UK! We were a little concerned about the ease of getting around to/from central Turin to this hotel, as it does feel more geared at the “out of city” business travellers, conference attendees etc., however we paid for a 72 hour bus ticket for €10 each which allowed us to get on as many buses and trams as we wanted for 72 hours, and using the app “CityMapper”, figured out that if we get the 49 and then 8 bus, it was super easy to travel in/out of Turin. It took around 25/30 mins dependent on traffic. Overall, this hotel was the most wonderful surprise and we will definitely return here on our next trip to Turin. Thank you so much to the staff for a truly great and memorable stay.

I didn’t even get to stay at the hotel because I wasn’t going to pay more for the hotel room that I paid for in October. I booked my hotel room in October 2021 on a hotel booking site. I paid for the room and paid above the average rate listed on tripadvisor for a two night stay. I have found out this week that because Eurovision is being held in the city that weekend and they can charge ludicrous amounts of money that they claim that there was an obvious error in my rate and the £190 pound rate for two nights would need to be changed to almost £600 for two nights I tried to communicate with the hotel that I had booked early to secure the best possible rates and at time of booking all the dates in that time period were around the same price and in fact in the peak summer period were not inflated. I pointed out that the hotel were clearly trying to make extortionate amounts of money out of people and that I had legitimately had booked early and that they should honour the rate at the time of the booking. I asked to see the terms and conditions for this change in fee and asked them to provide me other examples where they had asked for such ludicrous rates and rather than a response I got confirmation that my booking has been cancelled and that as a gesture of good will the cancellation fees have been waivered in this instance. Isn’t in wonderful that we live in a world where greed overtakes customer service. I have no hesitation that my room will be snapped up at the much higher rate and my visit to Turin will now have to be cancelled because there are very few vacant affordable rooms. So much for the early bird catches the worm, more like the early bird gets eaten by a greedy cat called the Hotel Glis!