Timberland heights, LOT 2 Clubhouse Dr, San Mateo, Rizal, 1850, PhilippinesView Hotel Details
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Timberland Highlands Resort Guest Reviews
4.7/5
Amazing
36 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(36)
Positive reviews(32)
Reviews with photos/video(19)
Awesome stay(14)
Friendly owner(10)
Loved the view(5)
Quiet & comfortable(5)
Guest User
Deluxe Room 2 Single bed
Stayed in Dec 2024
Family
1 review
5.0/5
Outstanding
Posted on Dec 12, 2024
Excellent and great experience, planning to book again in this hotel, with wonderful view😊
Da Ppl’s Champ.
Premier Deluxe Twin Room
Stayed in Oct 2024
Family
1 review
5.0/5
Outstanding
Posted on Nov 2, 2024
Nice resort; we took our daughter to their Halloween event, however certain facilities were closed and there was a lot of continuing construction. It's also too far from the main lobby to the room.
Response from Property: Dear Valued Guest,Thank you for your positive feedback regarding our resort.We appreciate your understanding of the ongoing construction and the distance from the lobby to the room, as we strive to enhance our facilities for all guests.We look forward to welcoming you back soon with a much memorable stay!Sincerely,Kar RegroGuest Services Manager
Christina C. Luche
Deluxe Room 2 Single bed
Stayed in Nov 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Nov 8, 2024
As usual, my stay gave me so much comfort and peace of mind. I’ll be back soon.
6/10
Response from Property: Dear Christina C. Luche,Thank you for your kind words. We are thrilled to hear that your stay provided you with comfort and peace of mind. We truly look forward to welcoming you back soon!Sincerely,Kar RegroGuest Services Manager
Marjie Magat
Deluxe Room 1 King bed
Stayed in Dec 2024
Family
2 review
4.5/5
Great
Posted on Dec 12, 2024
Accomodating staff and the food is superb!
Guest User
Premier Deluxe Twin Room
Stayed in Oct 2024
Family
2 review
5.0/5
Outstanding
Posted on Nov 2, 2024
Nice place for a quick getaway. Would love to go back!
Response from Property: Dear TSXX95yfdoi****, Thank you for sharing your feedback from your stay.We're glad that you found our hotel a nice place for a quick getaway.The team would love to welcome you back soon at Timberland Highlands Resort!Sincerely,Kar RegroGuest Services Manager
Jess
Deluxe Room 2 Single bed
Stayed in Jun 2024
Family
2 review
4.5/5
Great
Posted on Jul 2, 2024
We celebrated my birthday here last week, and it was absolutely worth it! There are plenty of activities available, like camping, wall climbing, and other sports-related fun. We thoroughly enjoyed our stay, and the food was delicious. We will definitely come back! <3
The only downside was the bathroom in our hotel room, which had a very bad smell released from time to time. They didn't have any diffuser or anything to cancel out the smell, making it quite bothersome as it was hard to stay in the bathroom for long due to the odor.
Response from Property: Dear TIPH122ttuhb****, Thank you for choosing Timberland Highlands Resort to celebrate your special day. We are thrilled to hear that you had a wonderful stay and enjoyed the activities and food provided. Your feedback about the bathroom odor is duly noted, and we apologize for the inconvenience caused. We will address this matter with our housekeeping team to ensure a more pleasant experience for all our guests. We appreciate your kind words and look forward to welcoming you back on your next visit. Sincerely,Kar RegroGuest Services Manager
Guest User
Premier Deluxe Twin Room
Stayed in Nov 2024
Business travelers
1 review
4.2/5
Very Good
Posted on Nov 26, 2024
A nice play to relax and unwind. The rooms are decent and comfortable. The view is perfect.
Response from Property: Dear Valued Guest,Thank you for your kind words regarding your stay at Timberland Highlands Resort. We are delighted to hear that you found the rooms comfortable and enjoyed the beautiful views.We look forward to welcoming you back for another relaxing experience.Sincerely,Kar RegroGuest Services Manager
Anonymous User
Deluxe Room 2 Single bed
Stayed in Apr 2024
Family
1 review
5.0/5
Outstanding
Posted on Apr 23, 2024
It's our first time to stay here and we had a very great time. The resort has a lot of amenities for some activities to do. Restaurant's food is good too. Will definitely come back.
Response from Property: Dear Valued Guest, We are delighted to hear that you had a wonderful stay at Timberland Highlands Resort.It's amazing to hear that you enjoyed our amenities and the culinary offerings. We hope you're able to maximize the use of our facilities.The team looks forward to welcoming you back for another awesome mountain escape experience!Sincerely,Kar RegroGuest Services Manager
Rominallei (Rm 1208)
Deluxe Room 2 Single bed
Stayed in Feb 2024
Couples
1 review
5.0/5
Outstanding
Posted on Feb 17, 2024
We had the pleasure of experiencing an unforgettable stay at Timberland Highlands Resort, and we must say, it exceeded all expectations. From the moment we arrived, we were greeted with warm hospitality and mesmerizing views, making our first time at this resort simply delightful.
• Indulging Culinary Delights:
The resort's culinary offerings were nothing short of amazing throughout our stay. From breakfast to dinner, each meal was a feast for the senses. The diverse menu impressed us with its range of flavors and exquisite presentation. The skilled chefs effortlessly combined local cuisine with international influences, resulting in a delightful fusion of tastes. Every bite was a culinary adventure that left us craving for more. The attention to detail and quality of ingredients used were commendable, and it was evident that the resort prioritizes gastronomic excellence.
• Mesmerizing Views:
Nestled amidst breathtaking natural landscapes, Timberland Highlands Resort offers a truly picturesque setting. Whether standing on the resort's balcony or strolling through its well-maintained garden, the views never failed to leave us in awe. The resort overlooks lush valleys, rolling hills, and distant mountain ranges, painting a breathtaking panorama that seemingly stretches on forever. Each sunrise and sunset brought forth a captivating display of colors, leaving a lasting impression on our minds and hearts. The sheer beauty of the surroundings adds a magical touch to the overall experience.
• Relaxation at its Finest
Everything about Timberland Highlands Resort exudes an air of tranquility and relaxation. The peaceful ambiance creates the ideal atmosphere for unwinding and rejuvenating. Surrounded by natural beauty, we felt the stress and worries of everyday life slowly melt away. The resort offers various amenities such as a spa, swimming pool, and well-equipped fitness center, catering to different preferences and ensuring the utmost comfort for its guests. It was a blissful experience to indulge in spa treatments and leisurely walks amidst the serene backdrop, providing a well-rounded retreat for both the mind and body.
• Exemplary Staff and Outstanding Service:
Timberland Highlands Resort's staff played a significant role in enhancing our overall experience. Their exceptional level of hospitality and attentiveness left us feeling truly valued and well taken care of throughout our stay.
From the moment we checked in, Ms. Gina at the front desk greeted us with a warm smile and infectious energy. Her friendly demeanor and professionalism added a personal touch to our arrival, setting a positive tone for the rest of our stay. She went above and beyond to accommodate our requests and provide us with all the necessary information, making us feel instantly at ease.
During our spa session, we were fortunate to have Ms. Ella as our masseuse. Not only did she provide a truly relaxing massage, but she also engaged us in delightful conversations, creating a welcoming and comfortable environment. Her genuine passion for her work and attentive service made the experience even more enjoyable and personalized.
The managers at the Ridge Cafe deserve special mention for their professionalism, unwavering hospitality, and infectious jolliness. They ensured that every meal was served with care and attention to detail. They effortlessly managed the bustling café, yet never failed to accommodate our specific requests and dietary preferences. Their dedication to providing excellent service was evident in every interaction, leaving a lasting positive impression on us.
Moreover, the staff at the pool area reflected the same level of commitment to ensuring guest satisfaction. They were always available to assist with our needs and consistently made us feel comfortable. Whether it was providing extra towels, adjusting the poolside umbrellas, or delivering refreshing beverages, they attended to every request promptly and with a genuine smile.
6/20
Response from Property: Dear Rominallei,Thank you for your kind review!We are delighted to hear that your stay at Timberland Highlands Resort exceeded your expectations. We appreciate your compliments on our culinary offerings, mesmerizing views, and the relaxing ambiance of our resort. Your recognition of our exemplary staff and outstanding service is truly appreciated. We strive to create a memorable experience for our guests, and it is wonderful to hear that Gina, Ella, and our supervisors/managers at the Ridge Café made a positive impact on your stay. We look forward to welcoming you back for another unforgettable experience!Sincerely,Kar RegroGuest Services Manager
Guest User
Deluxe Room 2 Single bed
Stayed in Oct 2024
Couples
1 review
4.5/5
Great
Posted on Oct 5, 2024
Superb, my only gripe is that there is an unpleasant smell in the evening in some of the outdoor areas
Response from Property: Dear Valued Guest, Thank you for your positive feedback. We apologize for any inconvenience caused by the unpleasant smell in some outdoor areas. Your input is valuable to us as we strive to improve our guests' experience. We hope to welcome you back soon.Sincerely,Kar RegroGuest Services Manager
Alyyyyy
Deluxe Room 2 Single bed
Stayed in Jan 2024
Travel with friends
6 review
4.5/5
Great
Posted on Jan 25, 2024
The hotel is in a secluded area so we have to pay the on call driver going back to metro which cost us a bit because there are no available taxis or even grab nearby. It is definitely recommended for those people with car. Overall it is a 10/10 experience. The staff is accommodating, the place is really peaceful and the lobby smells pleasing and relaxing. The food is a bit pricey but it is good. The rooms are extremely huge as well as the bathroom. Perfect for a quick get away from metro. Will definitely go back soon! ❤️❤️❤️
Nicole Amor
Premier Deluxe King Room
Stayed in Jan 2024
Couples
7 review
4.7/5
Amazing
Posted on Jan 23, 2024
We booked an overnight stay because we had wedding to attend nearby. Though the drive up had some steep inclines we did not mind because when we arrived at the property, the view that greeted us more than made up for it. The lobby smelled so good and they had complimentary welcome drinks. The weather was also cooler because of the hotel’s location up in the mountain. The front desk person was friendly, helpful and accommodating. All the other staff greeted us with a welcome smile. When we got to our room it was clean, spacious and cool. The bed was so comfortable to sleep in. The only things that need improvement on are:
1. The elevators were under maintainance so only PWD and seniors can use it
2. the complimentary instant coffee (funky taste)
3. Wish the buffet breakfast was available on weekdays too
Overall, my husband and i had a great stay here and highly recommend this hotel. Hope this review helps☺️
Guest User
Premier Deluxe Twin Room
Stayed in Nov 2024
Couples
1 review
4.5/5
Great
Posted on Nov 24, 2024
Experience was great. Service was good, staff was accomodating
Response from Property: Dear Guest,Thank you for your kind words regarding your experience at Timberland Highlands Resort. We are delighted to hear that our service and staff met your expectations. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future.Sincerely,Kar RegroGuest Services Manager
Anonymous User
Deluxe Room 2 Single bed
Stayed in Nov 2023
Travel with friends
12 review
5.0/5
Outstanding
Posted on Nov 16, 2023
At Timberland Highlands PEACE is only an hour from Metro Manila. A quick escape from society, experience a relaxation, serenity and offering majestic view of the city that never sleeps.
This new business and leisure destination is located in San Mateo Rizal, providing a unique guest experience in a mountain eco-development at 250-450 meters above sea level that offers breathtaking views at every turn.
The staff were very hospitable and were eager to meet any of our needs. The rooms were clean and modern, the wifi was good and the food was great!
6/20
D. Tolentino
Deluxe Room 2 Single bed
Stayed in Jan 2024
Family
3 review
4.7/5
Amazing
Posted on Jan 3, 2024
location is very near metro manila but it feels like you are far from the city. The place is really peaceful. Staff are really helpful and accommodating. Special mention ms. Gina who have gone the extra mile helping us with our concern. Plated breakfast was served since they did not reach the number of checked in guests for a buffet set up. Dont forget to bring or wear socks if your kids will use the playroom. Only negative thing is their elevator is not working, so we have to use the stairs, and it really is a hassle if you are going to the restaurants and other amenities. Our legs were really sore and aching from going up and down the stairs going to and from, so instead of having a relaxing stay, it was a bit challenging especially because our room was located on the first floor and we have a k