Hotels near PUMA in San Juan

This was our first stay in this newly renovated “sister”hotel to the Condado Plaza Hotel across the street. I can easily say that this was the best Hilton Garden Inn I have stayed in. The location is just as you cross into the Condado section of San Juan heading east from the cruise ship terminals or at the end if heading from the airport (a $24 taxi ride). It’s a bit quieter than the heart of the Condado. The entire hotel is gleaming— a beautiful airy lobby that opens into the pool area, a breakfast restaurant, and a bar area. We lucked out on an upgrade to a high corner room with panoramic views of the ocean (picture attached) with a wrap around balcony. The room was nicely appointed and definitely upgraded from the previous property. This will be our new favorite when passing through San Juan on the way to adventures beyond. The only negative is the street noise on the side of the hotel but it was balanced by the view in my humble opinion— the view from the other side is of the lagoon also very nice.

Unfortunately, the high expectations I had for this place were lacking. First of all, I booked a deluxe room which included a TV in the room, sofa bed and was supposed to have its own entrance and privacy. As per the instructions on Hotels.com it stated that I should contact the property at least 24 hours in advanced for check-in details. I did just that and was met with a return message stating that I would receive the information prior to check-in on the day the reservation was to begin. Nevertheless, I didn't receive it until 4:15pm, mind you that the normal check-in times, as posted, are 3pm-10pm. Not only did I receive the check-in details about 1-2 hours late but also received a phone call with some confusing information. The lady informed me that my room had supposedly been ”overbooked” by the system and that my room wasn't available for my stay. That they would award me a room inside an ”apartment”, which is usually reserved for Airbnb and as compared to the deluxe room I had booked, included a larger space with a kitchen and other rooms which would be closed. I didn't really need a kitchen since I wasn't planning on cooking etc and was definitely skeptical and thinking how that happened since I had reserved the deluxe room days in advance and wasn't contacted for it at all. No other option was offered to me and I decided to go with it and give it a try... Unfortunately, upon arrival my skepticism was met with reality. All the access gates for the property are open, no locks, meaning anyone can enter the property at any given time. The only actual room which was open inside the ”apartment” didn't have all the amenities as the one I booked and the entire ”apartment” didn't have a single TV. Moreover, there were other people's belongings inside the room, ”apartment” and balcony, which in fact had a seating area but the cushions had been removed so it was useless. Another person's sandals, lighter and more surprisingly contraceptive pills were visible upon arriving. I found this to be unacceptable, specially during these times. I didn't feel comfortable and actually questioned the cleanliness and infection control, given that clearly no one had verified the lodging area and took care of the items which I previously mentioned. I felt unsafe at this time, not knowing if there was other people with access to the ”apartment”, given the fact that there were other people's items left in plain view. I contacted the property regarding the findings upon arrival and I didn't receive a response. I was confused about what to do since I definitely didn't feel safe and didn't know how to proceed since there's no front desk in the property. I never heard anything back and decided to vacate the property and seek lodging elsewhere. That meant having to pay for a hotel elsewhere and spend an additional quantity of money than we were expecting but it was a decision I made with my partner because ultimately we didn't feel safe!!!

Our stay at the Courtyard Isla Verde was during spring break March 31st ——April 3rd room was outdated with a musky smell immediately exiting the elevator the only day we got our room serviced housekeeping stole my Grandson’s Apple Watch and we flipped that room upside down to look for the watch when this was reported to the manager on duty they were very unconcerned and made it seems as if we were lying they never got back with us after telling my Daughter that security will get back with us the next day my Daughter had to be proactive and call them again she then spoke with the housekeeping supervisor who stated she was not aware of the incident only after my Daughter asked for Valet slips to show check in and out times to show the head of Security came and spoke with us we were gone from 10 am until about 6 pm and the watch last registered at the hotel at 1:45 and we were not there at that time the lady that is head of security proceeded to say that the person who serviced our room clean it about the same time the watch mysteriously disappeared but also made the remark that the housekeeper has been with them for a while it has been a week and we have gotten no response from our call and complaint to corporate office our the security lady who took our info Beware of this hotel not only do the employees steal and lie it’s in need of a major update we stayed in room 816 becareful the balcony rails are loose and they had two wedding receptions Fri and Sat night and the bldg were the reception was held is located right below the balcony of room 816 the music went on into the wee hours of the night

There are not many Puerto Rico hotels to choose from on Ctrip, and the reviews are limited. Most of them are reproduced on booking. This hotel was chosen at random based on price and location. The hotel is quite old, the rooms are not big and clean, ten minutes drive from the old town, and there are some seaside highway scenery along the way. The hotel has two small swimming pools, which are mainly used to bring baby water. The beach in the hotel is very close, and a nice evening walk. Nearby restaurants, supermarkets, and Star Dad are available. There is a Chinese restaurant opened by Cantonese. The dishes are generally large but expensive, and three people eat ninety dollars quickly. Not recommended if there is no obsession with Chinese food. Breakfast at the hotel is not bad. If the requirements are not high, it is okay to eat enough. After all, the old breakfast is simple. After staying for two days, I got up to prepare for a bath the next day and found that there was no hot water. The parking lot is huge, $ 17 a night.

Stayed at Hotel el Convento from September 1st and will be checking out today, I want to say the staff is so friendly and warm and welcoming. The hotel is very historical looking but the beds are very uncomfortable. I have to particularly point out three people that made our stay fantastic! Victor the bartender was the best bartender I have ever experienced, and I am from New York. His personality is amazing and his drinks were outstanding. Truly an asset to the hotel. Also, Kiara and Thanushka our waitresses were the best! Their personalities were so friendly and helpful. We laughed so much with them. I hope the hotel recognizes these three people as special employees because they were the three that made our stay phenomenal!

We loved our 1 night stay here. Our room was quite large and perfect for our family of 4. The location was central allowing us to easily walk around the area. The decor through out was fun, colorful and had some intresting details. There is lots of roof top seating and great views of the surrounding area. The staff here is great and our check in was a breeze. When we were a little lost trying to find our room a gentleman came to our rescue and escorted us to our room even helping us with our luggage! Unfortunately for me I woke up the next morning with an issue with my eye. I needed to get medical help immediately. The woman at the front desk was a huge help locating the right doctor for me to go to and spoke directly with the office to explain my situation. Sadly I did not get her name but she saved the day!

With a stay at The Looking Glass Hotel in San Juan (Santurce), you'll be within a 5-minute drive of Pan American Pier and Puerto Rico Convention Center. This hotel is 2.5 mi (4 km) from Condado Beach and 3.1 mi (5 km) from Port of San Juan.Take in the views from a terrace and make use of amenities such as complimentary wireless internet access.Enjoy a satisfying meal at Abracadabra serving guests of The Looking Glass Hotel.The front desk is staffed during limited hours.Make yourself at home in one of the 20 air-conditioned rooms featuring Smart televisions. Your memory foam bed comes with premium bedding. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms feature rainfall showerheads.

Ctrip is also enough. Originally, I had already set a room on Booking. I saw that Ctrip was a lot cheaper, and I retired the Booking. However, the so-called sea view room that was given to the store through Ctrip is a room in a room, and the TV wall of the other room is the bedside of our room. The TV and other sounds in the next room are clearly heard, which seriously affects sleep. The next day, I can only change the room. It is not the balcony room with sea view. I had tossed for a long time before and after changing rooms, and I was still in a bad mood. At the same time, the check-out also received a 142 knife ”Hotel Tax”. This tax order is not available, can you return it?

Loved our stay and definitely have to come back with just the husband to enjoy the rooftop bar and free bottle of wine. Place is beautiful but remember it's an old building so walls have some cracks and are a bit thin but the room and facility were beautiful and clean.

The location of the hotel is good, just near the international airport, which is more convenient. But the hotel service is very general, and I am particularly dissatisfied: 1. We booked three superior rooms with a view for six nights, but only two rooms were fulfilled. One room defaulted to a small low-rise ordinary room. After many negotiations, the contract was barely fulfilled until the fourth day. 2. The hotel is very dishonest and added 78 yuan for other people’s meals to our bill. After we found out, the receptionist's attitude was extremely bad. After consulting with the restaurant manager, he admitted that there was a mistake in his work and refunded us 78 yuan. U.S. dollars, but not even an apology. This is disappointing because of the loss of intercontinental standards!