Hotels in San Juan Antiguo, San Juan

The room was very clean! The design is reasonable, you can see the passing ships from the window, and the ancient city behind!

DO NOT STAY HERE. This massive resort feels tired and worn but that is the least of the problems. The pool was completely unusable. It was FREEZING. You cannot get in it at all, it was as though they pumped in frigid water every night. On some extremely hot days during one of the busiest times of year, absolutely no one was in the pool. Everyone was complaining about it and my daughter was heartbroken because it was what she looked forward to the most and after maybe 5 minutes her lips were purple and she had to get out. Then, there was the ”free” breakfast. It is only free if you are willing to wait on a line that is a mile long. People waited for almost an hour just to receive their promised free breakfast. We chose not to. The manager kindly gave us a credit after I complained but turned out that credit could only be applied to other resort restaurants that arent even open for breakfast! (in all fairness, after I complained about that as well, they applied the credit elsewhere). One of the elevators in our wing wasnt working- there was lines just to get on the elevator, nor was the ice machine or vending machine working. Despite the size of the resort, they didnt have the staff or resources to serve all of the guests- It was impossible to get a beach or pool chair, there was a long wait for room and pool service (I waited an hour for ceviche which isnt even cooked), and on our last day they suddenly implemented a bag search policy which resulted in a line just to get to the pool/beach area. And just to add insult to injury- I was charged $30 for a bottle of sunblock Some good things about it: - Very close to Old San Juan - Staff was friendly, despite their inability to properly serve guests Photo: Completely empty pool because who could swim in freezing water?

This hotel is in a great location, conveniently located in the heart of the old town. The room is large and comfortable. The fly in the ointment is that the preparation of coffee and tea does not seem to be in place.

The staff were more than helpful, from the second we walked in Lewis immediately greeted us with drinks (free open bar) and gave us great tips on how to start our vacation. Also the communication between staff was top notch! I will most definitely be staying here again when I visit back.

The location is located at the center of Old San Juan. In front of Marmalade, one of the highly rated restaurants. Have 2 rooftops. Wish there are pools but its in old san juan so its hard to have that lol. but their rooftop is nice. Bar was not open tho. Maybe because it is off season. There is a 24 hour front desk which is good. Staffs are nice. I actually never had a complain.

The location is great, located in the old town, only a 10-minute walk from the castle, and also close to the so-called ”Umbrella Street”, in short, it is convenient to go everywhere. The hotel itself is OK, and it also has a sense of history, but we only stayed for one night, and the overall feeling was good.

乾淨衞生！前台特別熱心！

Very clean. During this trip, I stayed in four places in Old San Juan.  My room here was the cleanest of the four.