AC Hotel San Juan Condado

Average location, old floor in the house, simple facilities, not as good as three stars

The hotel rooms are very spacious and suitable for multiple people. The hotel is also very quiet. The hotel has its own parking lot, which is great! The hotel is only 10-20 minutes drive from the old town! The location is also great!

Hotels in San Juan are generally on the expensive side. This one is relatively cost-effective. The hardware is OK, there are supermarkets and restaurants within 10 minutes' walk, and you can go to the beach to enjoy another parasol and chair provided by Marriot. There is a $45 credit per day to order food by the panhouse pool. There are a lot of staff, and when I arrived at the hotel, someone helped with valet parking. When I checked in, I was told that I didn't know when the room would be ready. I specifically reminded me that I wanted a quiet room. Someone skillfully helped store the luggage. As soon as we sat down for dinner, we received a text message saying that the room was ready. It turned out that the room was directly opposite the elevator, which was very noisy. On the first night, I was woken up by two knocks on the door at 3:30 in the middle of the night, and there was no one outside. I told the front desk early in the morning, and I received a thoughtful text message in the morning asking if I was satisfied with the stay. I said someone knocked on the door and informed the front desk, and the reply was polite and said that I would investigate. I didn't get a reply when I left the hotel. There was a towel in the hotel that was wet and I didn't dare to use it. If you park by yourself, you have to go to the entrance with the parking ticket and ask the staff to manually fill in the room number and name and charge the room in the system, and then you can exit from another parking lot. It seems that all the services are superficial. Check-in and parking could have been smoother. Guests' requests for rooms should not be ignored. Knocking on the door in the middle of the night should give timely answers.