La Luz Beach Resort

Beach and scenery: Multiple reviews highlighted the beautiful beach with clear water and scenic rock formations, ideal for photography and relaxation.

Real nice quiet laid-back place the beaches were good the water was excellent the facility was nice.

I will be truthful to this review as I can be. My partner and I went to La Luz on a weekend to unwind after a very long and tiring week. I tried to book on the same day (Saturday) and called them. Someone on the other line said that they were full already so I tried calling other resorts within the area and I received a call again from them saying that they have an available room due to a cancellation. So I took it, they forwarded their policies. The person said that the room is approximately at 8k and that there is a 20% discount. When I received the quoatation, I was confused bec the total is still at 8,000 despite the discount but she told me that she also included a 600 peso voucher for each person. I was asked to pay 50% deposit and that the rest can be settled in the resort after. Due to a series of events, we arrived at the resort at 530pm and they said that we can settle the balance in the morning since the front desk is already closed. Here is the breakdown of our review: ROOM- the room that we got has 2 twin sized beds with an additional extra bed on the room already. The cabinets are old. The lights on the shower area was busted. They provide basic toiletries. And there is a mini fridge on the room. FOOD/RESTAURANT- Food is reasonably priced and that serving is huge (like good for 3-4 persons) already. However, food serving time took longer than usual serving time ass there was a mix up of our orders with other tables. They compensated by giving a free sliced cake that was just okay. Don’t expect much from their breakfast selection as well. STAFF- The staff are all very respectful and accomodating EXCEPT for the guy on the front desk during our checkout. He was rude and was blaming us for not paying the balance when we arrived. And the initial room that he charged for us was at 10,500 which was very different from the initial quotation that I got. So the problem came during checkout, since as I have mentioned, the room charged to us was differently priced. But the manager/supervisor was able to sort it out and gave an additional 20% discount for the room. Now another problem is that, they keep on messaging us that we have to pay the 1,200 meal voucher since we did not pay the balance upon arrival and that the voucher is only valid if we did pay during the arrival. I messaged them back that we were ready6 to pay then but was told that the front desk was closed already. It was not also mentioned to us about that condition for the said voucher.