We have stayed at Casa Lima for years. The location is great since it is walking distance to our family's house. But this stay was not pleasant. We stayed in 2 room family suite, which we have stayed in this room type before (but received a different room). There were cobwebs everywhere throughout the 2 rooms. I am talking large, draping cobwebs in all the corners, it was dirty. These could have easily been removed with a broom. The room did not feel clean and our youngest was not comfortable. We had arrived late at night and had been communicating this to the hotel all along. It didn't seem like they were ready for us, the owner/manager was grumpy and seemed irritated when we asked for some water. The main 1st room had a double bed and a fold out couch. The bed was comfortable, the couch was not. There was a wardrobe to place your things. The fridge did not work. The adjacent room, had three twin beds, no windows. There was nowhere to put anything, no closet, no wardrobe, not even space for a suitcase. The adjoining door did not close unless you deadbolted it, not too comfy for a family with young kids. The bathoom door in the twin room didn't close at all, it would slide open, and most definitely didn't lock. The TV in that room didn't work either. We did report that the fridge didn't work, but they didn't do anything about it. The courtyard, as always, is amazing. It is like a jungle in the middle of the city with a ton of plants, trees, flowers and colorful rocks. There is a coi pond with a couple turtles and you can feed them if you ask for some food. There is also a large cage with a bunch of birds, which adds to the ambiance. The breakfast is simple, but good. The servers are awesome. I feel like the last 3 stays at this hotel have gone considerably downhill. i also feel like the price was a lot higher than we paid in the past. We will be looking for another go to hotel in the future.
Excellent
115 Reviews