Hotels near San Jose Downtown - Diridon Station, San Jose

Fortunately I only spent one night here. I was surprised by the lack of basic service and amenities: Before my arrival, I used the chat feature to ask about parking but never received a response. Upon arrival, the employee at the front desk was unfriendly and charged me for parking without my consent. I asked about parking, making clear I was trying to decide whether to park my car at the hotel or somewhere else. She told me it was $35 for in and out privileges, I asked how much it would cost to park directly in the lot (since I did not need to go in and out) and she said ”I think it's $22 but just bring me your ticket” in a pretty rude tone. I was taken aback by her tone so I did not continue to engage in the conversation and I did not respond confirming I wanted parking, expecting I would pay directly with the lot, and later learned she charged me $35 anyway, plus a $5 tax she did not mention. No acknowledgement of Marriott Gold status, no upgrade, no explanation. I don't know if I received a welcome gift. The air conditioning in my room was not working, and there was a comically large plastic fan next to the TV. When I arrived to my room at 10 PM it was 80 degrees, so the fan was useful but I feel like they should probably fix the air conditioning or at least warn the occupant that it's broken. I would not stay here again.

The location of the hotel is convenient, close to the highway, there are supermarkets, restaurants, laundry rooms, and haircut shops nearby. The hotel's wifi speed is the fastest among the hotels I stayed in the United States, and it is at the level of Hong Kong.

After a miserable day of travel and the last leg of our flight being canceled, Renee, at Four Points, sent a shuttle to pick us up at the airport and went far above and beyond to accommodate us, help extend our checkout time, and offer a very reasonable rate; the room was comfortable, clean, and the staff friendly and helpful. Our airport return was well beyond checkout time; they tagged and held our luggage so we could go have dinner, then retuned us to the airport in the evening so we didn’t have to spend hours in the terminal, exemplary service by kind and caring people.

After a very, very long travel day, we discovered our reservation at another hotel had been “lost”. Luckily, the Westin more than made up for it. Vera and Abigail at the front desk went above and beyond to make our stay a great one. They offered to check us in right away or wait a bit for a more spacious room. We elected to wait. They efficiently stored our luggage while we took a quick walk before returning to our fabulous room. Birthday saved! Ill Fornaio’s breakfast was another home run. It was so good that we returned a week later to enjoy the excellent food and service once more before heading home to Nashville. The valets were equally helpful. Thank you, Vera and Abigail! We will be back. ⭐️⭐️⭐️⭐️⭐️

The hotel is very new and very clean. Parking can be parked on the side of the road for free. It takes 20 knives to stop in the underground garage. The people in the hotel have to help stop it. They can't stop by themselves, but no one helps to stop at Christmas, so they will stop by themselves, and they will stop for a while. Breakfast standard American style, American hotel no hot water bottle, Toothbrush, slippers

Location is great near main roads/highways in/out of the area. Staff was super helpful in answering any questions, following through on requests, etc. (especially Linda, she is awesome). Has food locations on site (including Starbucks) and a small gift/supplies shop. Plenty of room, it's a good size venue. If anything, the decor and ambiance is a bit dated and needs updating. But the room was big, the mattress was comfy, and the view from upper floor was good. Good experience overall and would recommend for sure as an affordable option in the area. Note that it is a long way from Levi's Stadium, and you need to take either a car (don't recommend that because the parking/driving situation at the stadium is insane), Uber/Lyft (very expensive but it gets you semi-close, with some blocks to walk remaining), or light rail (very close by, super cheap, but very crowded).

The greeting you get on arrival and any questions you may think will obtain a response probably has already set the tone, but in going back to your room you will be happy. Let the place clear out of the strong cleaning fluid odor....at least you know it is clean. Try to get a spot in the back as it seems less noisy there. the home run here is the comp breakfast which is as good as any in this chain or any other. One lady tends to the place nicely, always clean, well stocked and way beyond what you are expecting. Even a chatty group who seemed to all be attending a quilting show. The rub here is the location and yet if you go just 6 blocks down Camino Real you will fine yourself in Sunnyvale.....very hip and stuffed with excellent dining and accommodations. You do not need to look for Sunnyvale, you can tell as soon as you cross from Santa Clara.

Soundproofing is very bad, very noisy at night 1. The sound of the air conditioner is very noisy, and I can hear the sound of the host next door. 2. If you close the door, there is no light hand, you can hear it here and you will be woken up at night.

The hotel is close to the street, and it is really noisy at night, don't stay close to the street. Health is OK, the toilet has a separate shower is not bad. There is a supermarket bank nearby and the transportation is convenient.

We just stayed for one night between destinations, but everyone we encountered was beyond helpful, extremely friendly, and kind. Shout out to Milton, the bartender for making sure we got fed (it was late) and who went above and beyond for us. Food: free hot breakfast buffet in the morning with delicious options. Our morning had: eggs, plantains, beans and rice, peppers and sausage, mixed veggies, fresh fruit, pastries, cereal, lunch meat/cheese, variety of breads, yogurt, juices, coffee. There is a restaurant on site as well. Room: Spacious, clean, large shower, coffee maker, ice machine nearby. Cold a/c and extremely easy to use wifi. One complaint for improvement. We ordered the shuttle that runs every hour at the 45 mark. There was a worker holding up a sign that said “county inn and suites” but the shuttle was an unmarked white van. After being hounded by many cab drivers during our wait, we were extremely apprehensive of getting in the shuttle with no confirmation this was who they said they were. We contacted the hotel and they assured us, so we did ride with them. I will say they were super patient and kind with us while we waited for confirmation. As two females traveling, we have to make sure of our safety. The hotel should get signage for the shuttle for any other travelers this helps ease. Other than that, great stay and would absolutely come back another time!