SEL Lodge Hotel y Spa

The property is lovely and quite. The rooms have been recently renovated and they are fantastic. The owners are awesome and go above and beyond to assist their guests. The only issue we had was with the dining staff - they were quite rude and lazy. Overall, would stay here again!

The managers/owners of this hotel were amazing and soooo helpful! We loved them. The rooms were lovely and the pool area is beautiful. The staff at the restaurant were a bit rude and we had some issues with the toilet in the room which was a bit annoying but overall I would recommend this place. Especially compared to other places in the area we saw - highly recommend.

Firstly, I would like to say that the staff that we interacted with daily were excellent. They were attentive and friendly. The breakfast was good, and the hotel and area are lovely. But hope that you don’t have a problem like we did. In the afternoon we noticed an issue with the toilet, we notified the front desk and they came to take a look and said it was fine. We went out for the evening and returned at 11pm. Our room had flooded. At that time, there is only a guard on the property and he said he would call the owners to see what he could do. There were no other rooms at the time and that was not an option. The guard came back and told us that the owners did not authorize him to provide any help, not even extra towels. We used the three towels that we are provided to mop up the room. We essentially were the cleanup crew. We mopped up as best as we could but the carpet was soaked and we couldn’t stay in the room. At 1am, we booked another hotel and we were lucky enough to find an Uber and we left. I called back to see if there would be any compensation, all that was offered was not charging us around $20 of food that we consumed. The situation is very frustrating, our stay up to that point had been excellent, but at a critical point the owners of the hotel washed their hands of us. I won’t be returning our recommending the hotel to anyone else.

Excellent place, kind and attentive staff, with additional alternatives as trekking, massages, hot tubs and others with additional charge. Excelente lugar, personal atento y amable, con opciones de trekking, masajes, tinajas y otros por un costo adicional.

Very nice place to relax, very secure, food was good, pool was refreshing. We were unable to figure out how to get hot water out of shower however. But overall a good experience and good value.